Verizon — Local services in Knoxville

The visit took longer than we’d like, I didn’t intend on spending 2 hours to get a new device, but the manager was nice and helpful. He said if we had issues with our bill, to come back. Lo and behold, we have issues with our bill. I came in and the person working said he couldn’t do anything and I’d need to call Verizon directly. Mind you, I’ve now called Verizon 4-5 times and the bill is still not correct from the promotion. I’m unsure how it is so difficult and why I couldn’t be helped with the bill in store. The bill has been...

My husband had damage to his phone so needed to buy a new one. We had prior negative experiences at our local Verizon store (Pella) so decided to try the Knoxville store based on its good reviews. We were not disappointed. Heidi was super helpful in determining the best smart phone for my husband’s needs. She is very customer-oriented and more than willing to answer all our questions. What a refreshing change! We have been loyal Verizon customers for 16+ years and highly recommend Victra...

Madison hard to activate my new phone. It took quite a a while before it was suggested to check for a SMS card inside. There was and it was blocking a successful activation. She apologized after seeking assistance from 3 different Verizon tech support people. It took us 2 and a half hours, but it was worth it. Madison was personable, kind, and very sorry that we had to be there so long. She managed to assist other customers and keep her humor about a very trying...