More than the price or the quality of the frames, both of which are top notch, the customer service is fantastic.
Nothing is perfect, and mistakes happen. And one such mistake happened with my order. After I took home my frame, I noticed that the poster inside had shifted slightly, showing the white edge of the poster that was supposed to be covered by the frame mat. I was very disappointed and thought I would have to pay to have this fixed, but upon contacting Nainsook they took care of me and fixed the issue without any badgering. A wide selection of frames, glass, and expert suggestions on frame design; these are all things you can expect here, but fantastic customer service is the reason I already had a second print framed here. If you have artwork worth more than a trip to Michael's, I would happily recommend Nainsook. I'd also recommend taking advantage of the significant new customer discount by bringing all the artwork you want to get done.
Thank you to the employees that were so patient in helping me choose the materials/colors for my frame. I'm picky and also wasn't sure what I exactly wanted, but came out with a frame better than what I imagined. Know that if you're indecisive about what you want they will be there for you the...
Read moreI wanted to get a shadowbox built as a gift for my father, a retired senior police officer, but was unsure of where to start. I chose Nainsook not only because of their already excellent reviews on social media, but because they were an independent and local business. I have family in the art business, and they have always emphasized how important it is to support local shops.
I brought my fathers badge, picture, and a small plaque I had made into the store, and the employees were incredibly helpful with assisting me pick out the design and colors for the shadowbox. The pricing was well within reason for what I had wanted, and I was quoted a 4-6 week completion time.
Just under 4 weeks later I received a call that the shadowbox was completed. I went down the next day and was overjoyed with the final product! It came out better than I could have expected, and my father loved it. I could tell the staff at Nainsook put a lot of hard work, skill, and love into the project, especially knowing how...
Read moreI recently had a truly once-in-a-lifetime moment—a first hole-in-one after over 30 years of playing golf. Despite being a low-key and modest person, I wanted to commemorate this achievement. My sister suggested Nainsook Framing & Art, so I walked into their shop with my mementos seeking help.
To my delight, the entire team at Nainsook enthusiastically took on the project. We collaborated on different layouts, color options, and frames, turning the experience into a fun and creative workshop. Their patience and creativity made the process enjoyable, and I eagerly anticipated the outcome.
Nainsook not only exceeded all expectations but also delivered the framed keepsake two weeks earlier than promised! I couldn't be happier with the final product. Their exceptional customer service and the quality of their work have given me a keepsake that I will cherish for the rest of my life. A big thank you to Nainsook for making this special moment even...
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