In-N-Out Burger — Restaurant in La Mirada

Dear In-N-Out Management,

I hope this message finds you well, although my recent visit to your establishment has left me less than satisfied. Allow me to share the series of unfortunate events that transpired during what was supposed to be a routine visit to your restaurant:

Lost in Translation: A worker, who happened to be expecting, found it amusing to mock my English proficiency. It's disheartening that in a diverse society, such behavior is tolerated, especially from someone who, I assume, values customer satisfaction.

The Mysterious Disappearing Drink: In what can only be described as a magical act, a drink that was supposed to accompany my combo mysteriously vanished into thin air. Perhaps it joined the worker in the disappearing act.

Charged for the Invisible Drink: To add a touch of irony to the situation, I was charged for a drink I never received. The cashier's insistence that the drink had already been handed to me left me questioning the existence of an alternate reality where my drink was happily sipping itself.

Cocoa Catastrophe: Your promise of free hot cocoa for kids on rainy days was the main reason for my unplanned visit. However, the cocoa experience was akin to a tragicomedy—watered down to the point where it lost all resemblance to its cocoa origins. My kids, usually excited for this treat, were left utterly disappointed.

The Case of the Missing Receipt: When I requested a receipt for my initial order (the one missing the phantom drink), I was met with resistance. The disappearing act continued as the staff conveniently provided only the second receipt, where an extra charge for said phantom drink was documented. Communication regarding the situation was as absent as the receipt itself.

Discrimination, the Uninvited Guest: The culmination of these events has left me feeling not only dissatisfied but also wondering if my experience was marred by a subtle form of discrimination. It's disheartening to think that a mere language barrier led to such a dismal dining experience.

In conclusion, my visit to In-N-Out was not just a meal; it was a theatrical production of errors, an unintended comedy that left me questioning the integrity of your service. I trust that this feedback, although laced with a touch of humor, conveys the genuine frustration I experienced during my time at your establishment.

I sincerely hope you take these observations to heart and implement measures to ensure a more inclusive and customer-centric environment at In-N-Out. After all, laughter is good for the soul, but not when it comes at the expense of your patrons'...

I went back to the La Mirada location for yet another lunch break to give them another chance after, receiving over cooked fries and a 4x4 burger. Spoke to the manager and the manager providing me 2 complementary meal cards. I attempted to use 1 the 2 that was given and when I drove up to the pay window, I'm told that I owe $2 and some change. I stated that on the card in black bold letters please enjoy any burger, fries and beverage on our menu. I asked to speak to the manager and it turned out to be the same manager (Alex) that provided the card for the bad experience. He repeated the same thing and with me running out of lunch time and being hungry I let him know that he should've stated that, not thinking, technically the 4x4 from what I was told is on a menu, but it's called the secret menu. So, I was about to pay after letting the manager know that it would've been nice to know before I used the card and he decided that he'd pay the $2 and change. I now have about 12 mins to get back to work and eat. I get my food handed to me in a box, when my order was to go and it's usually given to me in a bag. I didn't have time to deal with anything else, so I drove off. Parked and began scarfing down the fries and when I get to the burger, yet again it's overcooked. The top/bottom buns were hard, the cheese looked like it was drawn onto the patties.You can tell that it had been sitting and the tomato was not fresh, however, I was hungry, so I ate it. Needless to say, I will never be going back to that location ever again. They were given too many chances from me, because I usually give 1 chance and I'm done, but it's close to work and their service before was excellent, but obviously it's no longer the case. I'd also like to mention that I was sent a letter in May, from the Irvine office stating that the spoke with the store manager and divisional manager and will work diligently to ensure any future visits I have with them are positive. Obviously it...

It's In-N-Out. If you're not coming here from another country, there's no chance you haven't heard about this place. Maybe you hate it rhetorically because you're from another state and you're just sick of hearing about it. Maybe you're from California, in which case why are you bothering reading reviews on food you already know better than your own mother's cooking? Point is, There's nothing magical about In-N-Out. Some people say they're the best burgers in existence, but to be honest I'd say that they are the best for the price. You go to In-N-Out when you want a burger cooked to your exact specifications, that use ingredients fresher than what you're going to find at any other fast-food franchise joint, at regular fast-food joint prices. We're California, man, our state was designed around cars. We eat a ton of drive-through, and no other fast food place is going to make it as easy to eat your meal on the go, nor is it going to be as good. Don't get all flustered about the secret menu, either. Basically if you can imagine a different way you'd like your burger prepared, using whatever mixture of ingredients they have under their roof, order it. I guarantee you're not the first weirdo to ask for it. Just look at "Animal Style" fries, no sober person invented that. In-N-Out is just a reliably good, fast (yes, even with that ridiculous looking line), reasonably priced, accommodating burger place where you can order your food however you like, and it'll...