Smart & Final Extra! — Local services in Laguna Niguel

Awful service when recycling is about, I went to buy and since I saw the recycling ad in the window I brought my empty bottles (39, not that much) there (Smart and Final: Alicia and Crown Valley), then I made the line and I paid for my groceries and I said to the cashier if she could do the thing with the recycling then she called to “the manager” I think, a guy who asked me if I had count the bottles and I said no but I can do it right away and this guy said not here, go to the last part, at the end of the supermarket!!!! I said why??? It takes less than a minute to do it and I was in the line like the others. He looks me like he is made me a favor!!!! So my concern is if the company doesn’t like to recycling why show the advertising about it....everybody should to do it but in those conditions and with that attitude better...

This store is stocked with everything you could possibly need! The produce is fresh and well stocked. Meat, Fish and Poultry are fresh. The customer service is excellent and the cashiers are always friendly!! My only complaint is they freeze certain buns (ie cibata buns) and rolls from time to time. When I arrive early in the AM the rolls are often still slightly frozen and cool to the touch. When I get them home after they've fully defrosted, the bread product is often mealy and unappetizing! That's not cool!!! Bread should be fresh or tossed, not frozen over and over again!! Other than that this...

The store was empty but still had to wait! I saw an empty line with only the cashier. I handed her the 1 item, oatmeal and she did not ring it up. She then says "it will be a few minutes ". Keep in mind I have 1 item and ask her "why"? She replied "I'm holding the line for someone". WHAT TRAINING DO CASHIERS AT SMART AND FINAL HAVE. A minute later the customer gets behind me and cashier says "I gotchu gurrl" and helps her. During my ring up, no words said to me like the expected Thank you. Clearly, Smart & Final does not want...