Ball Park Pizza — Restaurant in Laguna Niguel

If my post was based on food alone, this place would get a solid 5 stars. Their pizza is easily the best in the area. I think it’s likely the best in South Orange County. They are generous with the toppings and the food is great quality.

There’s just one problem: the people working here don’t seem to care about customer service. I hate judging places by one bad experience. Mishaps happen. But this place is consistently messy. Be it busy or not busy, there is trash everywhere! And the staff doesn’t seem to mind it because they make no effort to clean up. However they close up shop earlier than the times posted. So if you are in there they make it very clear they want you to leave.

I gave it 3 stars but it’s GREAT pizza....just get it for carry-out. I hope they clean up their attitude. I don’t like giving bad reviews because it seems very douchey. But management needs to be made aware of the problems their staff has.

Edit:

Last time here was the last straw. I arrived 30 minutes before closing, and ALL chairs were put up and they were done vacuuming. This happens consistently. Why would you close so much earlier than all the times posted? Until now I’ve ignored the lack of customer service because the food made up for it. But they clearly didn’t try this time. My order of wings and potatoes had what was obviously the last hand full of potato wedges they had left. And the pizza was sloppily thrown together.

I always take visitors to this pizza spot when they want pizza. But I think they’ve forced me to go elsewhere. It was nice...

Takeout Ballpark’s Double play pizza, wings and potato wedges for 15 years despite the diminishing customer service. Today I asked where my wedges were and the girl repeatedly insisted I didn’t order any. After several back and forth, she pulled my receipt from the trash and said..”oh yea you did”. The oven gentleman came over, without a word, took the wing container from my hands, opened it and said, “here they are”. The wedges were in pieces and crumbled mixed with the wings. I complained but was assertively told I “should have asked for separate containers”. They’ve always come in separate containers. Who mixes wings and fries. Again, after complaining that this wouldn’t do, he said it would be another 10 minutes. I literally said, “OK, I will be back in ten minutes”.

15 minutes later, I asked the same girl for my potatoes. She rolled her eyes and said, you didn’t say you wanted them. I reiterate the “ten-minute conversation” and she said “but you didn’t actually say you wanted them”. Why would I say that I would be back in ten minutes. She said, “I don’t know” with a lateral head shake.

The oven fella eventually gave me someone else’s potato order.

The overall tone and dismissiveness was pungent throughout the experience. I hope they read this and have a team huddle for improvement.

I then stopped at Brooklyn across the street to pick up a spinach salad and although packed with people, it was the most...

We stumbled upon this by accent. It's super cute on the inside, some arcade games for the kids to play. However, the food... not good. The pizza was a little burnt and tasted like cafeteria pizza, which honestly... can hit if you're in the right mood. The sandwich was more bread, lettuce, and thick slices of tomatoes (it was used as a filler) with a SMALL serving of meat.

The most disappointing item was their "spaghetti." It tasted like the canned SpaghettiO's. I had the other people at my party try it, and they all agreed. Took 2 bites and couldn't finish it. We were disappointed, especially considering we paid a little over $80 in total. At least the all-you-can-eat salad bar was good. And the young man who took our order was absolutely adorable, super sweet. He was super understanding and polite when I asked for a refund on 1 of the dishes. The manager, on the other hand, gave me such a sassy attitude while he was processing my refund. lol, it was like he couldn't believe someone wouldn't like his "SpaghettiO's." Definitely have no desire to go back. Though I understand why people are drawn to it, especially when wine was discounted...