LA Fitness — Local services in Lake Forest

PATHETIC SERVICE.

Do NOT join this location (or) even LA fitness for that matter. They have no sense of customer service; they just want to make you join & pay. I have been going to LA fitness for the last three years & wanted a guest pass to be given to a family member that came from overseas.

I was a given a three day guest pass by Nick (one nice guy) a week ago & i forgot to take it when i took my guest. I picked a day where they are running a "Membership appreciation day" (tell me about it!) and as per policy they dont issue guest passes & insisted on getting membership, guest membership or daily membership that will somehow BENEFIT me; seriously?? I just wanted someone to look at the club so that they may get an interest to join sometime. After series of interesting interactions with one MARK GOLTER, he had given entry for the guest for a day. And then, later in my email i get a three day pass. This guys is a Joke. When i asked about me being a three year customer, his response was " everybody is a customer here".

The point i am trying to make here is not about equipment (which is old anyways) parking (which is plenty); i am trying to make a point about a person who did not know how to treat a customer of three years. This is just an example of how one bad experience can reflect back on the club's reputation. Apart from this emotional reason, here are some logical reasons ( which I found after doing some research)

1. They are pricy ( or no standard pricing)
2. They have a stupid cancellation policy. You need to print out a form and send to their corporate office which will take a month (they want to extract the last dollar out of you before you leave)
3. They have a very stupid FREEZE policy. If you happen to freeze the membership for some reason, you still pay $10/ month to hold on to the membership (which is 30% of the actual membership fee!, this is a joke)
4. Their service is pathetic ( i did some research after this experience & found i can add a VIP member for free for 14 consequetive days so that they can try it out. But it was never told to me by Mighty MARK GOLTER when i explained the situation)
5. Old equipments (at least this club)
6. Pushy about everything (personal training, add ons etc)
7. They charge extra if you loose your card (i dont have a major complaint about this)

Fitness clubs in general makes money through memberships & if they dont keep the service level up, they are going to loose customers.

If you want cheap - go to 24/7 If you are okay not having any pool / sport facilities there is one closeby that charges $ 9.99 If you want to pay more & get better service - join equinox

LA Fitness is average in everything. I am ditching them...

I have been a long time member and today when I visited the location at 29400 Portola Parkway I was completely harassed and insulted by the staff.

When I entered the facility for my workout today, I had mentioned to one of the personal trainers (Jake) that he should make sure that other person trainers are setting a good example and retaking weights. There have been several times the trainers don’t rerack their weights despite signs everywhere asking us to do so. Jake decided to have the other personal trainer, name unknown, shorter guy with plug earrings and always wears a beanie, about it and had him confront me during my workout. I do not appreciate the fact that I was confronted while squeezing In my workout for the day. When I told the “manager” about what was happening he didn’t really say anything and shrugged me off.

I continued my workout and could see that the 2 trainers and the managers were laughing about the situation. This is unacceptable. I, then, confronted Jake to ask him why he created a hostile situation from something that wasn’t that big of deal. He said well you were yelling. (I had my head phones in, I was not yelling). He then went on to state that he played college football and he is running a cleaning training through the gym. I disagreed given the hostility of the situation. He then made a comment after I disagreed and insulted me regarding my weight. This is outrageous. I have never had anything like this happen before and just wanted a manager to resolve the situation and at least talk to these guys.

The environment was so hostile I had to leave and I told the person at the front desk, nicely, that I couldn’t believe what just happened. I told him not to worry about telling anyone since I would never return to this gym.

I went out to leave the gym and that’s when the 2 personal trainers ran out after me telling me they were going to revoke my membership and making me very...

Ready to cancel 2 memberships. This location has been slowly spiraling down the toilet. I've been a member for a long time. I'm now paying for 2 memberships to cover my 19 year old as well. While she was home for the weekend, I wanted to bring my 14 year old to the club, who had signed up for a guest pass but only used it once in that 7 day trial period. I was told by Alex that my only options were to pay $20 or increase one of my 2 memberships to include guests. He made no effort to look into the situation first and even confirm the state of my account or my 14 year old. He seemed bothered already being asked to get up from his desk to come take care of our situation. This in a club that consistently does not have a working jacuzzi or sauna. Drinking fountains that taste like oil because they have probably never been cleaned, and a loud beeping fire alarm at the entrance that seems to go ignored for days at a time. Rules also never go enforced. Patrons regularly pour liquid over the rocks in the sauna, go directly from the sauna dripping with sweat directly into the pool and random old men will do laps walking behind you on the treadmills instead of walking on the treadmill itself. Cleaning staff will decide to wet mop the floor directly underneath you while you are on the bench press, forcing you to breath in their cleaning chemicals and step onto wet floor leaving the equipment. Im paying almost $80 a month to watch a club have the bare minimum put into it and I can't get accommodations for my 14 year old to work out...