Lake Geneva Balloon Company — Local services in Lake Geneva

I purchase a flight certificate as a gift in December 2022. Finally booked a flight for August 2023, after several attempts. That flight was canceled due to weather conditions, which I understand. I was asked to wait until January '24 to reschedule. After several calls and emails without a response, I requested a refund. (I don't believe that I should have to chase a company to get a response.) John agreed to refund me, which I believe was the right thing to do. Five weeks later, and after many more unreturned emails and messages requesting an update on the status of the check, I filed a complaint with the Better Business Bureau. Perhaps John will respond to them.

All I can say is buyer beware!!!!

Update: John did reply to the Better Business Bureau and...

A M A Z I N G!!!! John was so nice, genuine and accommodating. The sunrise flIght was everything we hoped it would be and more! My husband has a genuine fear of heights, sweaty palms watching a movie...he had ZERO fear up there! It was peaceful, serene, absolutely perfect! Check 1 off the bucket list!! We would highly recommend AND do it again with John...

Flight was canceled 11 times due to weather conditions on the following dates: 6/24/24, 7/3/24, 7/10/24,7/17/24, 7/24/24, 8/5/24, 8/21/24, 8/26/24, 9/6/24, 9/15/24, 10/11/24

John finally had asked if I wanted a refund, which I thought was the right thing to do.

I was really hoping for this to happen, but it wasn’t...