Bashas' — Local services in Lake Havasu City

Yet again another store who’s score is negatively effected by horrible customer service. This store has produce section that is pleasing to the eye. It is always immaculate, everything is fresh and a large variety of fruits and veggies to choose from. They also have wide isles, everything is always neat and faced to the front. The atmosphere here is one of my favorites to shop in. However, I had the worst experience with a cashier. There was no o ne behind me and I had about $350 of groceries and she did not have a bagger. She was not bagging herself as she went but just flinging my groceries into a big pile. So I stepped over and started bagging not minding at all. She whipped a 12 pack of Dr. pepper back to me and the cans started to fall out. I asked if she had a piece of tape so I could tape the box. She said No. I said ok…. Is there anywhere I can get sone or perhaps another bagger can get tape out of the office? She said “No” everyone is busy…. As I’m looking g at two employees doing nothing. She snapped…. What do you need tape for? I said the 12 pack box of Dr. pepper opened up and I have a long way to walk carrying this when I get home. She said “ I don’t have any so you’re just going to have to be careful when unloading it out of the car at home. Not amused I went to the office as asked for a piece of tape from the manager. She asked what happened and I explained that the box had opened and the cashier interrupts “ And I told you we had no tape” I said you know? You are the one that flung it behind you . You could have asked another cashier to check their area for tape. You could have asked a bagger to go find some or just go get me another 12 pack. The manager took over and had a runner go get another 12 pack of Dr.pepper. I appreciated that but even after the manager told her to go take her break she wouldn’t let it go making comments under her breath. I did nothing to get yelled at like that I won’t be going back there for a long time… like maybe...

This regards the department that makes the pizzas. In particular, one of the woman who works there. I don’t usually comaplain about anything but this really didn’t sit well with me. I ordered two pizzas over the phone. First, she was not welcoming at all over the phone. Then she tells me “it’s gonna be and hour and 15 minuets minimum.” Im totally fine with that amount of time telling her “take your time I understand it’s busy” and it’s completely makes sense for a holiday evening. I come 1 hour and 20 minutes later to find they have no clue I have an order. It was the same monotone, unwelcoming lady too. She says, “I can’t find your ticket.” Again, always giving the benefit of the doubt, I say it’s okay I’ll just wait. You’d think they’d try to accommodate or make up for the mistake, rather she makes it seem like I’m the inconvenience and, “it’ll be 20 minute you can go do some shopping.” Then I get to thinking, I have to wait 20 more minutes, you don’t even want to make this pizza, and she was the one that messed up. Before she starts to make it I decide to cancel and leave. To which she finally apologizes for the mistake. Thanks, but that doesn’t help me in this situation... Dominoes did the job with flying colors and earned a spectacular review tonight.

Note: there are some great employees that Basha’s that really do work hard. Five stars to...

I give Basha's 4 stars for one specific employee whose name I couldn't catch. She works behind the counter at the food court and is always so pleasant. One time, I was short by $1.79 to pay for a large fountain soda, so she went into her purse to pay for it with her own money!! I insisted on a downsize since I had the money for that, but she refused to let me walk away without getting what I want. Later that day, I broke a $5 bill to repay her the $1.79 - but she refused to take it and said that my smile was enough. And that's just one time. The other time is when I paid for 4 large fountain sodas only to realize that the soda on the fountain was out. Because diet soda is a must, I had to get a refund. This same employee offered to bring me to a manager who then happily refunded my purchase, no questions asked. Because of these two rare moments of outstanding customer service, I feel so much more comfortable shopping at Basha's. They truly...