Menards — Local services in Lake Ozark

We were interested in cabinets for the kitchen. The department supervisor was very knowledgeable and helpful. She made some helpful suggestions on the redesign of our kitchen. During our discussion, we were asked if we wanted 40-inch wall cabinet or 30 and both my wife and I said 40-inch. We bought cabinets for the kitchen.

Before the day was over my wife was reviewing the diagram that was given us and the purchase list. She noticed that they wrote up the 30-inch cabinet rather than the 40" for the wall cabinets. We called them the next day and advised them that we wanted the 40-inch wall cabinets. That seemed to be a real burden to them to correct the order that we wanted but they eventually did it.

We were just advised that the order came to their warehouse. We expected them to be delivered to the house. When we spoke to them they said, "Oh no, you got the Clearvue cabinets (the lower end cabinets). We only deliver the high end cabinets, you'll have to pick them up yourselves.". I'm thinking I've just spent thousands of dollars with your company and this is what I should expect.

I'm retired and on a fixed income, now I have to figure out a way to get the cabinets and counters home. I sure wish we were told about this during the purchase agreement.

I am thoroughly disappointed.

(NOTE: My wife talked with menards and reached an agreement that they will deliver the cabinets by their pickup truck for $109.) I'm nervous about this, but I'll cross my fingers that cabinets will not fall out of the truck on the way here, I love in a rural area with a curvy road hills...

We bought a lawn mower yesterday. Got home and discovered it was missing a wheel. After about 30 minutes waiting on the phone to talk to someone we were told we had to box it back up and bring it back so it could be sent back. We ask why couldn't they just open another box and give us a wheel out of that box and send that one back, and was told that's not how they do things. I'm almost sixty years old and have had 2 major surgeries and waiting on a third but I boxed It up loaded it took it back unloaded it took it in to have a very rude associate yell at me to come to her. I was ask if I'd put gas and oil in it rudely. I said no it only has 3 wheels why would I do that and was glared at. One associate told me to push it over by other returns and the rude one yelled no not there over there. By this time I was done with being yelled at and said well this is where I'm putting it. I had almost 6 hours in driving and around 65.00 in gas to buy a lawn mower. I said I wanted compensated for some of my gas and was told by gm via assistant manager no that wasn't their concern. I'm a contractor and figured just taking it back to return I had over 30.00 in gas and close to 4 hours by the time I was done so at my rate of pay they wasted 430.00 of my time. I spend a lot of money at menards for materials but I guess Lowe's or home depot will be alright with my money. All because of something that could of been solved for 30.00 . I would of dealt with the rudeness because it's pretty standard now but to be told my time and money wasn't there...

I wouldn't even give 1 star if that was an option. We purchased thousands of dollars from the Lake of the Ozarks store for 2 new shower kits. We relied on the plumbing department expert to handle our order correctly. BIG MISTAKE. We got 2 complete kits and ONE $924 shower door for some unknown reason - not really sure why she only ordered one door. A short time after placing the order and paying, we thought about canceling the shower bottom trays because they were a long lead time but minutes after my husband asked the employee to check if it was even possible he left a message NOT to cancel it but she still canceled it along with some special order shelves (that weren't even discussed). By the time we realized everything was so messed up we had to settle for non matching shower bottom trays and get the shelves reordered and the 2nd door that should have been ordered at the beginning but now they weren't offering any rebates. This whole transaction ended up costing us hundreds of dollars. Their opinion is that we saved money because the non matching shower bottom trays were had to settle for were less expensive but they were not what we even wanted. If everything had been done correctly at the beginning, we would have gotten what we wanted and hundreds more in rebates. And, they just simply don't care and take no responsibility for all their mistakes. If you have a choice, go to Home Depot...