A&A Electronics — Local services in Lake Township

Horrible horrible service! Very ghetto, very fraud. Just another business using a service and the lack of knowledge of electronics to get over on the average person. Had to have the police get involved and even the police told the manager the extra charge was ridiculous and not adding up to what it is supposed to. I paid 125$ deposit and was told 125$ owed to pick up. Then when retrieving my television was told a whole nother price the added taxes fees and shipping when my tv was never shipped. The older man seemed confused and like he didn’t know what he was even reading and added a 50 delivery fee to evanston when he didn’t come to evanston and the lady over the phone already confirmed they don’t charge a delivery fee if dropped if to the same place it was picked up which it was. Had to go to the store and contact more police. BY FAR WORST SERVICE EXPERIENCE I HAVE EVER HAD AND I HOPE THEY DONT GET AWAY WITH THIS WITH ANYONE ELSE! I can only imagine how much money they have finessed gettin over on people this way that have not even paid attention to this! Not to mention got back to the store with the police and they hooked the tv up after they told me they turned it on and it was working fine. Just to discover tv still doesn’t work 311$ later. No remorse to fair resolution just attitude entitlement and pure ignorance! Please don’t waste time go to a big company who stand...

A&A Electronics goes above and beyond and I was very happy with the experience. I originally started working with them in October when my 8KTV malfunctioned (broken mother board). I called many other electronic shops, but James was the only one willing to take on the task as the greater challenge was the mother board was not available until 12.31 (others would not work with me because of this). His partner, Tyrone came out to evaluate the TV and was highly professional throughout.James (past Samsung expert) was highly communicative and consultative throughout the ordeal that required patience for when this board would be available. James went above and beyond reviewing multiple sites on a daily basis to see if any of his contacts could find one sooner than later. James was able to procure a few and was working on finding a solution before coming back to remedy the situation. James REALLY cares (but their has to be mutual respect in any productive business relationship) and came out with Tyrone to resolve the issue. Both were super gracious, professional, and stayed until it was solved.Tyrone even assisted with moving another TV with no issue.

If you are looking for a family-run business that cares about their customers (with mutual respect of course) that go above and beyond to solve an issue, A&A electronics is your best bet!!

Will be recommending them to anyone I know...

I was very pleased with the excellent customer service provided by James, the owner of this establishment. I must say that I have never experienced the manner of professionalism James extended towards me. I had a cracked 65 inch SONY tv and was looking for a screen replacement. James went above and beyond his service to provide me with a list of websites showing lists of all available tv parts for Sony including prices of the panels with all model and serial numbers. All I had to do was do a little research myself and provide him with the information on my tv. He responded promptly, with all the information I needed, with the suggested website for a much cheaper price for the panel. Although it was not worth replacing the panel considering the price I would have had to pay for it including shipping costs as we had discussed, he still gave me the option to decide. I was blown away by information he gave me from the best tv brands to the business of tv parts and availability. Not only did he provide me with all these information, he also suggested to me that it would probably cost me more to replace it than to buy a new tv. We had a great conversation on the phone and I felt like we had known each other for a long time. I can go on and on. However, I will recommend James’ services to anyone who is looking to replace a tv screen or anything else. Thank you James again, you are...