Hudson's Furniture + Mattress — Local services in Lakeland

*** FROM HERO TO ZERO !!!!!! * My wife and I bought what we believed was a quality coach set from Hudson’s in Lakeland Florida - what we felt was a quality store. The service was great and professional and we were very pleased and felt good about our purchase and Hudson's in general. That all disappointingly went south for us rather rapidly here recently. At the time of our purchase we were told about their 60 month protection plan where, (and to use the examples that were given to us) if for example our kids accidentally poked a hole in the leather with a pencil or they spilled Kool-Aid or something that stained it somehow, or it fell off the truck while we were moving it would either be repaired or replaced. The only exception was pets, that if our dog scratched or chewed on it, that would not be covered. About 2 weeks ago I noticed a quarter size patch on the arm rest where the leather was literally disintegrating and peeling off the couch (and has since very rapidly deteriorated from there on). The rest of the couch shows no signs of wear – not even on the seat which takes the most wear). It’s like the leather is just coming undone in front of our eyes. This after ONLY 24 months of LIGHT use. I called the customer Service line to take advantage of the 60 month protection plan we were sold, and was almost immediately denied (this without anyone even taking the time to see if indeed as I suspect it is a manufacturing defect). Finally after raising a stink , they offered to send their repair specialist out the following week. I hung up the phone and immediately drove to the store where we bought the couch and spoke to Rick (I’ll withhold his last name) the Regional Manager West and showed him pictures of the couch and he stated that he had never seen anything like this and in not so many words (and as tactfully as he could) tried to insinuate that this was somehow caused by us and that there was no way the couch could have deteriorated as rapidly as I had stated (I’m 24 months into a 60 month warrantee that is suppose to cover any damage right and a couch sitting in my living room that is a total embarrassment – so I'm not sure what Rick thinks we possibly have to gain by making this all up?) Anyway, he none-the-less opened a ticket on it. The day before their repair specialist was to come look at the couch, I emailed Rick an updated photo to show him how rapidly the couch had deteriorated since we last spoke, at which point he replied with “….This is simply not a case of deterioration and is therefore not covered under the 5 year replacement plan…” . So basically he denied our claim BEFORE their repair specialist has even come to look at it and a make an honest assessment. This tells me that furniture bought from their store falling apart after just 24 months of light use is acceptable in their eyes and does not raise any flags on Hudson’s side. We feel lied to about the protection plan we were sold as well as the quality of the piece we were sold and the customer service – well I’m not quit sure that I would even really call what we received, customer service... It doesn't look like they are going to do the right thing, or even try to. OVERALL WE ARE EXTREMELY DISAPPOINTED WITH OUR PURCHASE, THE QUALITY AND THEIR SERVICE – Much to...

MUST READ! I was a long time loyal customer of Hudson's but, no more. I will never step inside of another Hudson's Showroom again. On May 23, 2024, I purchased a eight piece sectional. It was delivered on July 18, 2024. IT WAS THE WRONG COLOR! Not only that but between those eight pieces of furniture, there were 12 negative issues with this furniture. One recliner wouldn't close, the other recliner wouldn't connect with the frame of next seat, the frame was all scratched and dirty. The cushion seams didn't line up, the corner wedge didn't have enough stuffing. When you sat in it, it would sink way down below the other pieces of furniture. There was a two inch gap between the seat and the arm on one recliner. The front legs on four of the pieces of this sectional didn't even touch the floor. One of the armless pieces had bent legs. On one of the recliners, when you sat on the seat or pressed on the arm, you could hear plastic crinkle inside of the cushion and arm. The wood was engineered wood with small pieces of wood all glued and cooked together. Each piece even came with a Fire Hazard warning. But, most of all it was the WRONG COLOR! So, now began my month long journey with Customer Care. Johany would tell me she would get back to me on a certain day and it happened to be her day off. She did this to me twice. Over this month from delivery on July 18 to pickup, August 14, I telephoned Customer Care many times. Not once did they ever contact me until Liz, a supervisor called me to let me know they were finally going to pick up this horrible $7900.00 sectional. She was extremely rude. I had left messages for her on her voice mail and not once did she EVER return my call. I finally had to file a dispute with the credit card company. I will never step into that showroom again. Sadly, Hudson's has lost a loyal 17 year customer that not only purchased 75% of my household furnishings from there but I sen't my friends and relatives there. But Liz and Johany in Customer Care were never going to help me. I was told they could replace one of the recliners and put some stuffing in my corner wedge. It didn't matter that it was the wrong color. I was told that the Manufacturer, Southern Motion wasn't willing to work with them. I didn't purchase the sectional from Southern Motion. I purchased it from...

Title: Extremely Disappointed with Delayed Deliveries and Poor Service

Review: I regret to say that my experience with Hudson furniture has been nothing short of a nightmare. After waiting for an excessively long time, enduring three consecutive incorrect deliveries, and now facing another scheduled delivery in September, I feel compelled to share my frustration and disappointment.

Firstly, the delay in delivering my furniture has been utterly unacceptable. I placed my order 5 months ago, and it is astonishing that the final delivery is still pending. This level of disregard for customers' time and inconvenience is simply unacceptable.

To compound matters, the repeated errors in the delivered products have been exasperating. Instead of receiving the color of sofas I initially ordered, I have been subjected to three incorrect deliveries over the past five months. It is astonishing how a business can repeatedly fail to fulfill such a basic requirement accurately. This shows a complete lack of attention to detail and quality control on their part.

Furthermore, the lack of responsiveness and accountability from the staff at Hudson furniture is truly disheartening. Each time I have contacted them to address the delivery issues, I have been met with unhelpful and unapologetic responses. Their dismissive attitude only serves to highlight their lack of concern for customer satisfaction.

Considering the multiple delays, incorrect deliveries, and the fact that I am now being told to wait until September for the fourth attempt, I can confidently say that this has been an incredibly discomforting experience. It is beyond disappointing to witness such incompetence and irresponsibility from a supposedly reputable furniture business.

I strongly urge potential customers to reconsider their decision to engage with Hudson furniture . The delays, repeated mistakes, and poor customer service exemplify a lack of professionalism and care for their customers. Save yourself the frustration and inconvenience by choosing a more reliable and responsible furniture provider.

I sincerely hope that this review serves as a wake-up call for Hudson furniture to improve their operations and prioritize customer...