Palace Southside — Restaurant in Lakeland

Palace pizza is truly grandeur pizza (and they’re called Palace so it’s fitting) because that absolutely can be a thing. I know my way around this south location pretty darn well.

I’ve dined in at Southside, I’ve ordered takeout and picked up dozens of DoorDash orders to deliver, I’ve ordered from them off DoorDash myself, I’ve done curbside and probably any other option were there more. Safe to say, I’ve been there a few fair times. And it’s all seriousness when I say they have never once failed or even slightly disappointed me.

Somehow, Palace Southside gets slammed with orders nearly every night, but they find a way to almost always keep on time. It’s mad impressive. I love ordering online there because I know that not only will the food be delicious, but they will be right on time too.

This pizza is just elevated, that’s the only way to describe. You can go get your cheap Little Caesars or Pizza Hut pizza, but when I want a slice I’m gonna get the GOOD GOOD, and that comes right from Palace pizza. Their crust is thick, they load the toppings and use fire-roasted ovens. Everything is hot, fresh, and absolutely mouth-watering.

Not only do they serve pizza, however. They have stromboli, calzones, pasta, and their famous bread knots (you gotta try those), and dessert to top it off. These guys are pros to the max. Another cool detail is that they serve gluten-free crust for their pizzas if need be, as well as dairy-free ingredients. They’ve really got it all.

The original Palace Pizza location is in downtown Lakeland, but this is our beloved Palace store on the south side, and I’m so glad to have it....

This terrible experience happened at the North Side location but since they're under the same umbrella I hope someone who cares see this... Tonight wasn't my first bad experience here & I honestly don'texpect much now, but this one took the gold medal for worst experience, ever! We ordered to go, got home & realized our order was wrong. Not just pick off the wrong topping but baked in & no way to avoid it. We called as soon as we got home (15 min) & they apologized, said they'd have a new one ready in 5 to 10 min. I thought that would be quite impossible given baking times but oh well. We loaded up, in a nasty storm btw, sideways rain, lightning etc. We get there & give them the one they messed up for them to apologize that they didn't realize they had no cooks when they said they would remake it. The manager on duty, who is constantly in the kitchen cooking was there & just offered a refund. We drove in the storm, to get our dinner THEY messed up, for us to leave in the storm with no dinner. I asked why they didn't give us a call back & they said they couldn't and it was "their bad." This awful experience could have been avoided with a return call. We asked for the GM/Owner's number & he kept repeating "they never answer." What makes this absolutely unacceptable was the manager laughing at us because we were clearly upset. It was a...

I wanted to give this place a try last night & was very quite disappointed , I ordered Togo & was told 45 min wait , once I arrived I was then told by the young lady that it would be at least another hour. I decided to wait since it was already late in the evening but what I seen & witnessed with my own eyes was a bit ridiculous. I’ve worked in a restaurant setting & the hospitality between what looks to me the manger or owner & the restaurant staff was beyond me. I’m not exactly sure of what he said to the young lady at the front but it was very apparent that whatever it was very upsetting to her. The situation definitely needed to be handled in a professional manner. Next finally get my food & it was quite nasty , no flavoring , it actually seemed to have a microwaved taste to it. Very disappointing. Another thing I noticed when issues was being addressed to the owner he seemed more worried about his top dollar wines he was promoting & selling. Maybe I’ll try again on not such a busy day …. Also I did call to try & resolve this matter but was told there was no manger on site. I did leave...