Lakeport Auto Movies Drive In — Local services in Lakeport

This is a very long review, please bear with me. Drove from clearlake to get in line at 8:21pm. Yes, I looked because we were 5 minutes late from when the gates open. Asked a traffic control girl where to get in line at and she directed me to the end of a very long line. Got in line and waited, and waited, and waited for 30 minutes before I got to the actual driveway when I asked if the movie would be playing on time. She said that she thought they would wait until all cars were in. Once I entered 'the final stretch' an extremely rude man directing traffic got into a very heated verbal altercation with an irritated waiting patron next to me, who was kicked out, but not before he almost hit the traffic control guy with his vehicle several times. While this is happening the car next to me, who was 1 car in front of me was let in to pay while I had a cone placed in front of my car. Another 15 minutes passed while I waited for TWO long lines of cars to enter in front of me. I complained along with 3 other people who walked up to the extremely rude man to ask what the hold up was. He explained, extremely rudely, to all of us that he KNEW what he was doing and he is POSITIVE that those other cars were waiting longer than us. I took a poll of 4 cars going in front of me how long they had been waiting, each of them said 20-30 minutes. Meanwhile I was approaching 50 minutes. I finally pay and enter at about 9:05 and the movie is playing... I go back to ask how much we had missed and the nice young lady at the enter gate says "16 minutes". I suggested she should tell people the movie has started. Ok now the last car pulls in at 9:20 ish. I then go to find the owner to complain formally. I was nice, understanding, yes I get it was the busiest night. HOWEVER, the owner Scott, pretty much disregards my complaints saying that the rude traffic guy has been yelled at all night, they have to let traffic through before CHP shows up, and it isn't his fault that people showed up late, the gates opened at 7:15. Excuse me, none of that excuses extremely rude traffic guy's behavior and the website says gates open at 8:15 and I showed up at 8:21. He offers a refund so I can come back tomorrow. I say thank you, but I will not be sitting in that line for a 2nd night in a row. Point of this review is that this establishment has poor management and poor customer service. I probably will not return which is unfortunate because drive-in's are a unique experience...

I drove about 30 minutes and waited another 45 minutes to be sent home by the rude trafic guy who clearly did not staff or prepare for the turn out wich is odd considering this not the first time they have had to deal with that volume of traffic. He then singled my friend out for voiceing his frustration (which two other gentlemen did the same one almost got in a physical altercation with TRTG) and told him to leave... my friend outraged by the clearly unfair choice tried to pull forward and MR. Rude guy repeatedly step in front of the car forcing my friend to stop he then proceeded to call law enforcement who basicly said they have to make us leave because they have the right to refuse service... so we left the behavior that was displsyed was that of inexperience in knowing how to handle large volumn traffic with strong racicst undertones the service that is provided is awesome my family has gone there for years but based on his behavior i would say that i will not...

Great friendly environment only giving 4 stars though because lately the movie radio station has been super staticy with lots of interference that really ruins the quality of sound of the movie. It also might be time for them to invest in a better projector the image just isn't as crisp as I remember

side note it be nice if they could hold off playing movies until its dark enough. Last time watched about 30mins of a movie I couldn't even see because daylight, don't get on the intercom during the ending credits scenes and if employees could be a bit more pro Active about ppl with headlights on still.

So far though I would say they do a good job and maybe don't want to have confrontation because some people are just jerks and take it...