Citrine Salon — Local services in Lakeway

AVOID and look elsewhere! Citrine does not take care of its clients. I was a loyal customer since the salon opened in 2018 and visited the salon monthly except when it was closed by the pandemic for weeks in 2020. I have regularly purchased hair products from this business. When my stylist had a sudden, unexpected death in her immediate family and had to be out for a month, I called for help with an appointment, hoping for SOMETHING with ANY stylist within 4-6 weeks. I had never asked for help before. I spoke to Jessica who told me they would not help me, period. She was astonishingly disrespectful, condescending, rude and hung up on me. I immediately called back and spoke to the salon owner, Cathy, who cares more about her bottom line than the clients. They both seriously lacks basic customer service skills. Sadly, the salon atmosphere has become tense, the receptionist is non-existent, and the condescending ownership drove me away. If you want a salon that values it’s clients and treats them with respect, AVOID this salon! UPDATE 2023: To clarify, Jessica and her mother Cathy told me that NO appointments for color or cut were available with ANY other stylist for over 2 months. Even when my stylist had a sudden, unexpected death in her immediate family, Citrine would not help me or her! Yup - this is how they treat their own people too. Entitled is an understatement! If you want kindness, respect or caring for their staff / customers, go elsewhere! Life is too short to be...

I am genuinely appreciative of Maribel and her talent, professionalism, and true customer appreciation experience. My mother, Karen H., is a wondrous school teacher who deals with the daily trials of the world and benefits from having such a consultative and caring experience. Her highlights, balayage, and blonde cut/color have created multiple referral requests and we are excited to spread the word about the fabulous service at Citrine Salon! -Kristin H....

I had the best time at Citrine. Amy is an amazing stylist. I felt so comfortable the whole time. She talked me through what we were going to do and made suggestions for products that I could use. I have never had so many compliments on my hair. She really knows her stuff. I showed her a few pics and she was able to create what I wanted when I really couldn't describe it. I am recommending her to everyone. Go see Amy at Citrine Salon she will take...