Goodwill Central Texas - Lakeway — Local services in Lakeway

Did they get a new manager? The prices today were 😳🤯😱 compared to my previous visits. Used lamps- $40 each, used picture print- $90, Used Printer $75, glass pitcher-$30, well-used cat tree- $40 (and these items were not top tier/ quality or "like new").

People can go to Walmart, Marshall's and Amazon and pay less. Wasted trip. So disappointed.

Edited to Reply to Goodwill's Reply: I understand there is a mission. But people go to Goodwill to save money. Especially in our current state of economy. Otherwise, they can just donate directly AND get a write-off and shop someplace less expensive. There won't be much money towards Goodwill's endeavors if others are going buy new, instead of purchasing at Goodwill, due to pricing. Sometimes its best to look at the "big picture" to make the machine work. Not gouge and run off steady and loyal customers (like myself). And frankly, even an employee commented to me about the new changes. So... my guess is, from the conversation, they're getting push-back from other customers. Not just myself.

Would you rather have people flooding your store with great prices, or less foot traffic/ sales due to high pricing? What is best for those you...

I used to visit the Lakeway Goodwill frequently after Covid for work clothes for myself and husband, as well as unique decorations and housewares. We don't live anywhere close, so are like a lot of people .. make this into a fun afternoon trip to get top quality items. I stopped visiting in 2022 after a layoff and started going back about about a month ago. I found so many amazing things, and I'm so grateful to the donors! I even brought a large load of items to donate. Unfortunately, I have had some very uncomfortable and unpleasant situations with a specific cashier every time I've gone this year. My recent visit was the worst. She sits there at the register on her phone, ignoring you and not acknowledging anyone until they speak first. She was rude, curt, unhelpful, complained a lot, and actually commented on the price of items I bought with a judgmental attitude. I was nothing but pleasant and respectful every time. I get it. I am tired too, and it's really hard to make ends meet. But I'll be taking my business to other Goodwill locations close to where I live and will never be going back to Lakeway Goodwill. I send the cashier sincere blessings for...

I went up to the cashier who was wearing his facemask incorrectly saying I had two questions: I was trying to confirm that even the the fitting rooms are closed, is it still only store credit refunded for unwanted items and he told me to read the sign that the fitting rooms are closed which I already acknowledged. I also tried asking if they do discounts for shopping on your birthday and he said no. I showed him on my phone where it says Goodwill does. He then asked for my phone so we could ask someone in the back. I told him I wasn't comfortable with him holding my phone and asking him to call to use the phone by the register to call for someone. He still wouldn't. He told me he needed my phone to ask his manager and I said if he changed his gloves, then I would let him..then he said he did want to be respon for my phone. I don't know what the heck is wrong with him, but he needs some serious training in active listening and how to use the phone by the register. I just wasted 45 minutes on my birthday and walked away with nothing because he was being...