TX Fine Furniture — Local services in Laredo

They charge a fee for canceling orders for merchandise that they have not yet ordered. They gave about 3 to 4 different delivery dates/eta. I don’t care that you’re on back order with your merchandise, if I call a day after trying to cancel the items you should not charge a fee. Especially if you have not placed the order for the merchandise. We made the purchase on the 22 of January. It is feb 17 and the lady told me it wants available for order until the 1 of feb. Had we been told that we wouldn’t have ordered anything. Don’t go here, they lie to people to get you to sign something only so that you are forced to pay. Restocking fees are only for merchandise you actually have in stock and have already ordered. If you want honest business go to Ashley’s yeah they take long at least...

Super disappointed, ordered a mattress box spring set last week, they were out. I was assured they would order on Monday and deliver on Friday but to call Thursday and I could find out set up time. I did that, guy told me Friday you'll be 1st on the list so 1130-12 but call us again to be sure. I called Friday was told Saturday, 1st thing by at least noon, here is it almost 2 and nothing. I have called to see what's going on and no one has answered. I work nights as a nurse and my husband works nights as well for UP. My 1st payment for this set is due Tuesday and I don't even have the set yet. Super disappointed with the customer service. I guess they just enjoy the sale and the after instant...

Bought a mattress and boxspring about a year ago. Boxspring broke and submitted a claim for a replacement via email. I was told there wasn’t any update after about 2 days. I have tried to contact them by email and phone but no answer. I had to come to the store to speak to someone and all they said is that the claim has not been approved from the company but they keep “insisting.” All I can do is wait and it’s been over a month smh. I can’t even sleep at night because of how loud and easy my Boxspring...