KAY Outlet — Local services in Lee

I cannot say enough about how wonderful my experience was working with Breanne! From the very beginning, she went above and beyond to make sure every detail of my purchase was perfect. She was patient, knowledgeable, and truly listened to what I was looking for, guiding me with genuine care instead of just trying to make a sale. What stood out the most was how personal she made the process. Breanne communicated quickly and clearly, kept me updated every step of the way, and even offered thoughtful suggestions that made the final piece even more special than I imagined. Her professionalism is unmatched, but what really shines through is her passion and kindness—you can tell she genuinely cares about her customers and the meaning behind each piece. When my jewelry arrived, it exceeded all expectations. The craftsmanship was stunning, the presentation was beautiful, and Breanne made the whole experience feel effortless and memorable. It wasn’t just a purchase—it felt like a collaboration with someone who truly loves what they do. If you are considering working with Breanne, do it! She delivers not only incredible jewelry but also the kind of service that makes you feel valued and cared for. I would recommend her a thousand times over and will absolutely be a returning customer. Thank you, Breanne, for making this such a special and unforgettable experience. You’ve earned a...

I walked in nervous, oblivious and without the slightest idea about Jewelry at all. I was in search of an engagement ring for the love of my life and honestly thought I would mess up some how. When I walked in I was greeted with smiles. I explained my situation to Michelle Zaccari (the store manager) and she got me right to where i needed to be. She showed me many different rings and told me all about them (which of course i didn't understand most of it) and then asked me what my now fiancee liked. I told her and she showed me the perfect ring. After going there again with my sister to help me, my sister saw the ring Michelle had suggested and my sister agreed 110%. That ring now belongs to my VERY happy Fiancee. Without Michelle it wouldn't of been possible. Friendly atmosphere and amazing help. 5 stars does NOT give this place justice. 1,000,000 out of 5 stars...

I will never step foot in this Kay’s location again. My fiancé and myself went in looking for wedding bands and when asked our budget we were directed towards the “previously owned” section. I had 2 rings picked out to which the woman told me they were the same price when in fact one was 400$ cheaper than the other and within what I wanted to spend, she failed to mention this. When asking what I wanted in a wedding band I explained to her I didn’t want it to take away from my engagement ring, she asked to see my ring and referred to it as small rather than saying “for rings this size”. This was just an awful experience and terrible service, I understand your out for a sale but treat people with respect. I went to the Kay’s in Colonie Center Mall and the woman who helped me there was phenomenal, I found my ring she answered all my questions and made me...