Bass Pro Shops — Local services in Leeds

The employees actually cared about meeting the needs of the exact items our family needed. They had several different employees looking for different things we needed with specific instructions so we didn't have to walk all over the store looking for items on our list. they all were not only friendly as a customer service type of way, but they asked questions and showed an interest on what plans we had for items we were purchasing. They really acted more like you were shopping with a friend, not just an employee. And there's a sweet lady there named Sandra or Sharon, who took care of us throughout the entire experience. That's what Bass Pro Shops are. It's not about just shopping, but they create an atmosphere where you feel like you are in Gatlinburg or on Vacation. They provide ambience and atmosphere that makes you feel comfortable and safe. I was surprised that all the clothing and items they have for women and children. They have the most amazing bird feeders and gift items for every person you know. When you leave the store with your bags of quality products, you walk out with a smile on your face because there is still a store that teaches employees to be kind, ask questions about your needs, and they are happy working there. It was refreshing after all the places I've shopped since quarantine ended. There is still some nice ppl here in Birmingham. If you need to just get away from shopping at the stores of grumpy and angry employees, just go visit Bass Pro in Leeds. They will give you a big smile and welcome you into their home with your happiness being the most important thing to them. You will remember the old school days, where southerners were known for their good manners and southern hospitality. Bass pro still knows how to show kindness and help for every person that walks through their door. Thanks Bass Pro! That was the best shopping day I've had in probably 2...

The store was great, however the young cashier girl was not very good at her job. She asked if I wanted to " dahnate"? I asked her donate to what? She said to the forest. I okayed her to keep my 22 cents. Then she asked if I needed a bag? I said please. She acted like that bothered her. Then my fiance spent $640.00, he came out to the jeep and said that cashier was rude as hell and didn't give me my discount on oil! He went back and was told the 4 gallons of oil had to be in a box. He Saif there's no boxes back there! Besides, 4 gallons equals a case anyway. So they refunded him $12. We spend alot of money in there, and it's not good to be treated rude by a young girl with her hair pulled up so tight on her head, it must've been painful to her. Don't ask people to donate for something and not explain what it is, and then not want to give you a bag. Alot of stores mow ask whether or not you want a receipt! Why is this? To be denied a return? That's not very good business practice! If it's to save paper, cut back on something else! Also, the time share people are annoying. The older ladies that work in that store were wonderful. You need more of them. Oh, also, he bought a $2500.00 depth finder in the same store last year, and it's already giving problems. All that being said, we will still continue to drive the 60 miles over there to shop. The clothes are pricey, but we still like to look. I miss the ice cream shop. I guess Buc' ees took all that business away. Last Christmas, I noticed the real pine cones had been replaced with glass ones. Bad decision. The front entrance could use some live plants/ flowers inside the sitting area. Looks a little stagnant. Well, you asked, here's my answer! We didn't like thecashier. Young girl, dark hair, big glasses, hair in a...

Customer Service needs work. I will refrain from naming the female that we dealt with but she may be better working in a different department. We were being helped by the parent company warehouse and had been advised to try getting our local store at Leeds to help. We were not helped but rather left feeling like we had made a lifetime enemy just trying to get things made right for an order they had messed up from the beginning. We had waited on an order to arrive to their store...three weeks. It arrived and we were told we had two days to come get it or they would be putting it out on the shelf. We live out of town and drove there to pick it up only to find that they ordered the wrong item. This item was needed for an upcoming hunt. SO IN ORDER TO GET the item we needed... They recommended that we order it ourselves and have it shipped (two day shipping) to our home. They talked us out of the over night shipping. (Please note that we called and spoke with a person to do the ordering...not just an online order.) Well long story short...they shipped it to another state. No way the order would arrive in time for the planned hunt. When we tried to get our local store to help resolve the situation for a solution...remember they are the ones who screwed this up from the start...all we got was poor customer service and oh well attitude. MAJOR ATTITUDE...this is not what we are accustom to from most of our experiences at Bass Pro. So be very weary of the LEEDS ALABAMA customer service department. THIS WOMAN SHOULD NOT be working in customer service...I cannot even begin to express how rudely and condescending we were treated and spoken to by her. And, she could really have cared less about our situation....that Bass Pro screwed up & Did not care...