Osmond Designs — Local services in Lehi

I really like Osmond Designs! My mom loves it and my husband even likes it so we go in every so often, but not every person or business is perfect so here are the pros and cons:

I tend to go to the Orem store more often since it's closer to my house, but I've been to the Lehi store a few times as well because the design center is awesome to look through. So for at least the Orem store, it used to be more traditional, but they have been bringing in pieces that are more transitional and modern which is sooo much better! Even when I can't buy furniture, it's more fun now to go in and just see what they have put together. Every time I go into the Orem store, the ladies up front are always so sweet and welcome me. They always offer to answer any questions or offer to help me put accessories together - there are two ladies, one with long blonde hair and one with long dark hair - they're awesome, look for them to help you. There is one lady with dark curly hair that I've seen there a few times that can be a little overbearing, but still helpful. Everyone else is nice and helpful too. On the other hand, the few times that I've walked into the Lehi store over the last couple months I've gotten a quiet welcome if any. Still nice girls, but some of them don't seem to know much about things on the floor or they don't really know how to put transitional/modern pieces or accessories together. I still like the Lehi store though and it's worth going in there because I love the old vintage feel of the building!

Osmond Designs prices are pretty much unbeatable in the Utah Valley area, Gatehouse and Alice Lane have amazing things, but it's not that amazing if you need to spend your life savings on it! Osmonds still has good prices for furniture that might not be as high end as others, but still really good. I have noticed that there are a lot of "yellow tag" items on the floor that have been sitting there for months and that they send emails about for "yellow tag" sale items, yet no one has bought them even when they have those "sales." They're lower prices, but the pieces look a bit outdated which is probably why they haven't sold.

Overall, Osmond Designs is a great place to shop for furniture and accessories. I'd recommend to friends, family, and strangers. :) Hopefully this helps! Thanks...

Here is my story: I bought 5 bar stools that were quite expensive. I told them I only wanted real leather because I know faux leather can crack and flake. I was told these were real leather. Very soon I noticed one chair was wobbly and one chair was starting to crack and flake. They were good and replaced these. Then several months later a third one started flaking (these are obviously not real leather like I was told). The vendor gave me a very hard time about replacing this third one, accusing me of using harsh chemicals and having them in the sun. Nothing but water is used to clean them and there is no sun getting on them. He very reluctantly replaced the third and said he would not replace another. Problem is since these are such poor quality and not real leather another one is now doing this and the vendor refuses to help. Osmond Design should be responsible for selling me a lie. They said the leather was real when it was not. They should either pay to recover these in the real leather they claimed these were or offer to replace them with something else. As each of these keep cracking and flaking I am now out a lot of money. I can't have this crap in my home. If these were 10 Years old I might be able to understand, but these are only 1-2 years (the oldest ones being ones that I hadn't replaced yet but newer ones being ones I had them replace). I have bought other high ticket items there but seeing they lied to me I will no longer shop there unless they decide to fix...

Terrible customer service….Walked in an no one was at the front deck. Proceeded to walk around store for about 15 minutes. I didn’t see any employees, no one asked if I needed help with anything or had questions. I then walked downstairs to check from desk again. There were two ladies laughing away. I approached them and they completely ignored me for a minute or two until I kindly asked excuse me I have some questions! She seemed very annoyed that I had to stop her gossiping with the other lady. I was interested in doing a custom piece. Asked to see what fabrics and she wasn’t interested in helping very much and I felt very rushed by her. As she was searching up on the computer for more information she didn’t take any words of what I’m looking for into mind. I even showed pictures. She said she can gather info and give me a call back later. I never received a call and it’s been days. The customer service here sucks and made me feel so uncomfortable. Not to mention unwelcome. I completely understand if they were busy with another client, yet they weren’t. Don’t...