Ashley Store — Local services in Lexington Park

I recently moved to California, MD, and visited Ashley Furniture to furnish our new home. Upon arrival, we were greeted by the store manager, Shane, and spent some time looking around. After careful consideration, we decided on the Cresswell sectional and a dining room table. Shane introduced us to Katherine, a sales associate, to finalize the details. Katherine was thorough and professional, going over the sectional's configuration multiple times. She even drew a diagram to confirm the exact arrangement we needed and had us sign off on it. Feeling confident that everything was in order, we left the store assured, despite knowing we would need to wait several weeks for delivery.

We picked up the dining room table from the Brandywine location a few days later without any issues. However, after waiting for three weeks, we received a call informing us that the sectional would be delivered on a Saturday. I rearranged my schedule to be home for the delivery, missing my son's football scrimmage to ensure everything went smoothly. To my frustration, the sectional arrived, but it was the wrong configuration. We refused the delivery, as it was clearly not what we had discussed and signed off on.

Confused and upset, I drove to the store to speak with Katherine. Surprisingly, she initially tried to steer me away from speaking to the manager. After insisting, I was finally led to Shane. He admitted that the order had been entered incorrectly but offered no real solution for the mistake or compensation for my wasted time. He informed me that they couldn’t process the return immediately and that I’d have to wait another 72 hours before they could even start the process of reordering the correct sectional. This meant I would be left waiting weeks once again with no furniture, despite their error.

What made this experience even more frustrating was the lack of communication. At no point did I receive any email updates or proactive outreach about the order or the issue. I had to call the store myself at every step just to get basic information. For a company that I had spent thousands of dollars with, it was clear that my time and business were not valued.

After this complete failure to resolve the issue, I decided to cancel the order for the sectional altogether. Unfortunately, even the cancellation process was a disaster. I had to visit the store four different times just to finalize my refund. On the last visit, the assistant sales manager struggled with their equipment and couldn’t process the refund. She had to call another employee to assist, and even then, their printer malfunctioned, dragging out the process even longer.

This experience has been a series of unprofessional missteps and a total lack of respect for the customer’s time. I cannot recommend Ashley Furniture after this ordeal. If you value your time, money, and peace of mind, I suggest shopping elsewhere. I certainly...

Thank god we now have a reasonable price furniture place in town. I had a great experience in store picking out my furniture. I bought a sofa and love seat for my living room and a sectional for my basement both sets are beautiful and good quality. This is a combination of Ashley and Regency’s furniture so there was plenty of inventory. The reason for three stars is their delivery company is horrible. My couches were due for delivery may 26th the delivery driver came to my door looked at the door and said sorry couches won’t fit. I was a little flustered because the men didn’t even try to move any of the couches into my home. I could understand maybe the sofa but how could a sectional not fit? Keep in mind I live in a single family home with standard doors. I have never had any trouble getting furniture in or out my house. I politely asked movers if they could at at least try and they refused and left with my furniture on their truck. I went to Ashley with the intentions of getting a refund but the sales staff talked me into looking for smaller pieces which I couldn’t find because all the pieces I wanted was basically the same size. I had to reorder same furniture and with the intentions of just instructing the movers to leave my furniture in my drive way and I’d figure out how to get them in house myself. Fast forward a week later furniture came with different movers and they moved every piece in my home with no problem took them less than 20 minutes. Ashley really needs to look into getting a new delivery service. On the bright side of this experience was the sales team everyone there is really nice and tried hard to...

After looking at several other furniture stores getting a good idea of styles and prices, my wife and I went hoping to find an office desk and perhaps a chest. The selection was great. Salesperson Pam Oakley helped us find a floor model desk and credenza in almost perfect shape for nearly half off and a beautiful chest at a very reasonable price. Being a floor model, the desk could not be delivered per company policy. The chest was delivered on time and looked so great, we ordered a second. Pam took care of that over the phone and made sure that paperwork was available when we came in to pick up the desk. She also advised that the desk was very heavy and we would need extra people to help us get it onto the trailer. We are new to the area and did not have people to help us move. When I got to the store to explain my situation, manager Hakeem as well as salespeople James and Matt showed kindness and flexibility in helping me get it safely loaded. Great selection, great prices, great...