Boot Barn — Local services in Liberty

I bought a shirt from a different store two weeks ago and got the wrong size on accident. I went into this store to do just an exchange. My fiancé wears a XXL and I got a medium. I was met by a manager in a green dress that was incredibly rude. Saying the shirt has been worn and putting the shirt up to her face to smell and looked at us in disgust. This shirt has sat in a bag and the collar is still starched and never washed. The shirt has no stains, rips, missing buttons and obviously my fiancé can not fit into a medium so it has not been worn. Still the manager or store member had a very bad attitude. The one in Baytown is gladly accepting it by the way so this speaks to the unprofessionalism...

The manager, Reyna Banuelos, was very rude. First she yelled at her coworker in front of all the customers, which i thought was very unprofessional. She is supposed to be a manager and set a good example. Not be immature because of personal reasons. Second, she chased me outside the store and cussed me out. She stood outside yelling across the parking lot. I ignored her and kept walking. However i am not going to let this slide. I am talking to corporate because if the employees cannot control themselves at the job site, then they need new employees. Especially if they are “managers.” I hope Liberty Boot Barn can do better at deciding who manages...

Horrible place, Manager rude and lied to their corporate office when I called and complained. Love boot barn but will never shop at this store again! Just an update, this manager said they would not take back the boots we bought a day ago because they were worn. When I called the corporate office, they called her and she said there were marks on the boots. Which was a lie. I took them to the Livingston store and they refunded me my money with no questions asked and no lies about the shoes being worn. Boot Barn has a big problem with this manager. I will never shop at this...