Cinderella's Gowns — Local services in Lilburn

I am late in writing this review as I first visited Cinderella's Gowns in maybe the middle of January. At that time we put a deposit on the "perfect" dress for my daughter. When I went in to pay the balance yesterday I was reminded of the reason why we left so happy-not just because of a great dress-and felt compelled to finally come a write my first ever Google review! During our first visit we were greeted as we walked in by a young man standing at the counter up front-then we proceeded to look at dresses on our own. There was no sales person that came to offer assistance right away, but honestly it didn't bother me as we just wanted to look. The same young man that greeted us, came over to us within a few minutes escorting a sales associate to let her know we may need assistance. It was a little awkward the way he was talking to her-letting her know she needed to see if we needed help. I later discovered it was her first day, so he was probably just trying to help get her going. Anyway, she was a sweet girl and asked if we needed anything. We didn't at the time and only sought her when we needed a place to hang some dresses while we looked more. Move forward, it was actually time for her to end her shift and someone asked if we minded if another sales associate took over for her. Of course it was fine. That's when our experience went from "fine and adequate" to "wonderful and extremely helpful". Hellen Romero took our visit to another level with her suggestions and observations about the fit of the dresses-especially one my daughter was trying on a second time during that visit. She had tried it on when the first associate helped and then again when Hellen was helping. My daughter loved the dress immediately, but Hellen pointed out some things we hadn't considered and guaranteed the sale of that dress...also saving us money on making unnecessary alterations just by her observations and knowledge about the fabric. My daughter tried on a size 2 and it fit great on the bottom half, but needed the clips to pull it in up top. We figured we'd have to pay for alterations somewhere (I wasn't trying to that as it was already a big expense for me) to get the top to match the fit of the bottom. Hellen felt like my daughter actually needed a smaller size in general assuring us the bottom would still fit. She did my daughter's measurements and checked the maker and discovered my daughter needed a 00! I could go on, but bottom line is I was so pleased in how the visit ended that I asked to speak to the manager. I told Randy in brief about how Hellen took our experience from "fine" to "memorable". We picked up my daughter's dress yesterday and had her try it on before leaving-PERFECT!! This place is a good hour and 15 minutes away from us, but it was worth the drive! Quite a selection too. Thank you for great customer service! My daughter is going to look and feel amazing on her...

I would first off like to start by saying that if you need a dress for any reason, if its for prom or a pageant or homecoming or a dance or girls night out or just to make yourself feel good and beautiful then you need not search any longer because this is the place to go. And if you want beyond amazing and literally some of the best customer service that I have ever found in any store then look no more. Ever since my first visit back in September (& I have been back more times than I can count on both of my hands) I was greeted as soon as I entered by more than one person and was quickly assisted with help by what I can only describe as a dress goddess/warrior and her name is Robika!!! An angel for sure. She knows what she is doing and if you get the chance to get her then I would ask for her. She knows her stuff, knows the store, knows the inventory, the sizes, the colors, and she might even know what you want more than you do. She is above and beyond and is above and beyond above and beyond. She honestly deserves a raise on top of a raise with a bonus and a paid vacation. She is amazingly helpful and is so patient with me (& and I can be more than a handful sometimes and also want to try on about 50 dresses) and she makes sure that I always leave with a beautiful and the perfect dress. She is a hard worker and I'm glad to call her my friend. The whole staff here always is great, they always make me feel welcomed, they make me feel like a superstar, they make me feel beautiful, they make me feel like family, they make me want to come back and I do just that. The first time I was here they even stayed opened a whole hour after they closed just to make sure I got the perfect dress. Alana Sue is so good to me every time I see her and her and Robika are the two I most look forward to seeing when I'm there. Jennifer is great also. Merika is as well. And so is Randy. Not hating on any of the others who work here cause they all are great but my girl is Robika. Please let her know how amazing she is and how hard she works is not overlooked and she is a blessing. They have a dedicated customer for life and I cannot wait to go back. So for any of your dress needs, this is the place to be. Customer service beyond 5 stars. Robika out of 5 stars I give her 100 stars. This is the place to shop. And I look forward to my next visit. Thanks for always being the best at what y'all do and for always giving me the best customer service and always giving me the best experience, that's why I keep coming back....

Today I went into Cindedrella's Closet and purchased a pageant dress for my granddaughter. After returning home I discovered that a black security tag had not been removed from the dress. I called the store and the advice given me over the phone by a young lady from the store manager was to either find a store near where I live and ask if they could remove it or come back to the store.

I was not going to go into a store and ask that they remove a tag that should have been removed by Cinderella's Closet. So I get back in my car and drive 1 1/2 hours through horrible Atlanta traffic back to the store.

I asked for the manager and told him that I had driven 1 1/2 hours to get back to the store and he said that he was sorry and that they would reprimand the person that left the tag on, but that was all that he could do. Oh and that I could have had the dress shipped back to get the tag taken off. (This was not offered on the phone, when I called.)

When a customer has to come back to your store to correct a mistake that the store made they should get more than just an "I'm sorry" and "we will reprimand the person that left it on". What about could I get you something to drink, could I show you where the bathroom is, let me give you a 10% discount on the dress........... anything besides just I'm sorry!!

I know that it was an innocent mistake, but I am more upset on how the manager handled the situation. Understad that I had already paid for the purchase of the dress but in addition I used a tank of gas and 3 hours of my day to correct your store's mistake. That might not seem like much to the person that owns this store but to a customer that means a lot.

My granddaught is only 2 and I was hoping that I had found a place that I could continue to purchase dresses for her. But after seeing that a customer's time and consideration is not important I will...