Hole Products — Local services in Lilburn

Hate to be someone who leaves a negative review. But the customer service I got here was just plain horrible,

To begin, I have a grundomat 2.5 inch missile that broke in half, I called hole products as my first choice to see if it's possible to repair this.

I called in and spoke to Scott who was a gentleman from the beginning to the end I explained to him the issue and told him that the missile was broken in 2 not once not twice but 3 times! Scott reassured me that it can be fixed and that "they fix them all the time" as well as giving me a quote on a new body, he told me they'd have to see the missile to know for sure it can fixed which is normal.

now maybe I'm just a simple man but when I explain to someone that something is broken 3 times and get followed up by it can be fixed as they do it all the time. I think "well they must be able to do it"

Not even 30 minutes later I get to their shop not really greeted by anyone but Scott tells me to pull around back so I do.

2 men stand at their dock I have no idea who they are as they didn't introduce themselves, but one is an older man who looks like he may be in need of a higher dosage of Viagra the other is younger Joe dirt look alike but I suspect he may be closeted

Instead of introducing themselves they stared at me as I unloaded 3 separate pieces. Not that they are very heavy but they are oblong it would have helped to have some extra hands, oh well. Joe dirt takes one piece from as I lay the others on the ground.

I come up their dock and before anything they give me another quote on a new one. I wasn't looking for a new one at the time as I thought they could fix it, well after explaining that I'd like to know if it's repairable they look at as If I was speaking an evil tongue and trying to summon Satan.

They both got visibly upset and they told me that it can't be. All I did was explain what Scott said that it can be and that they do it all the time.

They. Did. Not. Like that.

The old man began to raise his voice saying "I was right next to Scott he never said that" I said ok but he did after this both of them gang up on me I actually have no idea what they said but they started insulting my intelligence saying "you must have misunderstood" after I said no they straight told me I did basically calling me a liar, Old man was cherry red at this point and I did get slightly frightened as I thought he may be imagining me as his wife ball up his fist he might actually let a fist fly. Luckily he went to get a dosage of Cialis as Viagra wasn't doing it for him.

It's just me and Joe dirt now. Again telling me I misunderstood, going in circles at this point. All I ever said is that Scott told one thing and they were telling me another. Joe took my equipment off of their wagon and laid them on the floor, I'm lost at this point but he's still arguing with me about this for some reason pointing at my equipment telling me that it can't be fixed and that I shouldn't come in here wanting a free body, I NEVER SAID THAT! WHAT? I reply saying I never wanted a free body I just wanted to know if this "company" can fix this! If they had just politely told me no I would not have cared but they insisted on bickering and going back and forth with me,

Joe left and Scott came out and apologized for his man children, And told me very politely and professionally no it can't be done, great guy is Scott but before you deal business with check another outlet might be...

Amazing experience. Ty Scott. It was truly a blessing and privilege. Amazing work ethics and punctuality. God bless this place. yall will always have my business. ...