FedEx Ship Center — Local services in Linden

I don’t even know how to express how unacceptable this experience has been.

FedEx failed to deliver a package containing critical prescription medication, then FALSELY marked it as “delivery attempted” even though no one knocked, rang, or left a door tag. I was home the entire day.

What followed was a nightmare of being transferred between FedEx and ParcelShield for hours — no one taking responsibility, no one willing to help, and absolutely no urgency, even after being told this was a medical emergency.

I was then told redelivery was “not possible,” and that I’d need to go pick it up myself. FedEx’s mistake, and somehow I’m expected to fix it — with my health on the line.

This is not just poor customer service — it’s negligence. A failure to deliver life-sustaining medication is not a minor inconvenience. It is dangerous.

FedEx should not be trusted with anything remotely time-sensitive or health-related. Their tracking system is inaccurate, their support line is powerless, and their processes are broken.

If I hadn’t fought to escalate this myself, I truly believe nothing would have been done. And even now, it’s unclear when — or if — this medication will...

I wasn't sure if I had the proper labeling for a package I was sending, I arrived at the Richmond Terrace location. This station is rather secluded and out of the way surrounded by both industrial and commercial properties. The facility is small and has a private parking lot. It is ADA compliant with ramps and automatic doors. The station is small and contains packing materials at nominal cost as well as free FedEx branded supplies. Shama, who greeted me was extremely knowledgeable, polite and friendly. She complimented me as having all "correct paperwork" for package mailing.

My subsequent visits, I was pleasantly surprised that Shama remembered me and we had a nice chat. I asked if I could use the restroom and was guided by several station employees. Everyone had a smile on their face and were friendly. This "family" dynamic is what makes me look forward to future trips to this little station set in the foreground of The...

For three days this driver lied about trying to deliver my package. For three days I called the main office and was put through hell just to talk to an agent. When I asked for special instructions when I gave the phone number anything I asked for they said they would do it but never did. Here it is now the third day they have to deliver it a fourth day Because the guy does not deliver packages. We used to have another delivery man he was absolutely amazing I’ve never had a complaint about him. I don’t know what they did to him but this new guy is a horrible. And nobody is saying the same thing. One minute they tried to deliver it, the next it was delayed, the next it wasn’t delivered,… They can’t get the story straight and there’s no communication in...