Walgreens — Local services in Linden

I had an appointment for a rapid PCR test for COVID-19 via drive through. Unfortunately, upon arrival at my scheduled 4:30pm appointment, there was a long wait of roughly ~5-10 minutes per car, leading me to be unable to get to the window for testing until 5:09pm.

When I arrived at the pharmacist's window in the drive through, the pharmacist did not look at me or use his mic to acknowledge me. I awkwardly showed my confirmation for my appointment. He then proceeded to let me know they stop every day at 5PM ET (nowhere on their website or on the appointment email says this) and that they've already started cleaning the machine for testing and taking it down so – meaning they aren't taking any more.

It's the day before Christmas Eve. I told him I had a trip that required this specific kind of test to be able. As I was in tears, trying to understand if there was any way to make this happen, the man didn't say goodbye, or I'm sorry, or anything. He just turned his mic off and was on his merry way while not glancing at me again through the glass.

The least Walgreens can do is include the window closing time (regardless of appointment) in the confirmation email or on their website. The confirmation email only says to come 5 minutes early. It was ridiculous and a particularly callous transaction.

I would NOT recommend testing here unless you get an early appointment, and even then, don't expect any civil social interaction or basic...

Terrible customer service!!! I placed an order for curbside pick up on the Walgreens app, when I arrived I put in my parking spot #, after waiting 15 minutes nobody came out so I called, nobody answered. I ended up having to go inside to get the order. After I went in to let the sales associate know what was going on she was very dismissive and rude. I didn’t catch her name but she was the chunky older white lady with red hair and glasses. After telling her I waited outside and nobody ever came with my order she proceeded to tell me I’d have to wait on line. The purpose of doing curbside pick up was so they could bring the items out to my car because I am sick! I explained to her that they were actually supposed to bring the items out to my car to begin with since I put in an order for curbside pick up but no one ever came. She kept being nasty and telling me I’d have to get on the line. I spoke to the sales associate in the photo section who told me she could just pass me the bag because the items were already packed but the chunky lady refused to. I have been sick with the flu and was not even suppose to be around ppl which is the reason I even did curbside pick up. Walgreens has to do better with hiring staff with a more positive attitude! To the chunky lady with the red hair and glasses if you don’t like your job get another one!! The associate from the photo section was...

Whatever you do, don't send packages that you buy online to this store! The staff that is charged with locating your package once it is delivered are utterly clueless. I ordered a product online and to save on shipping charges I had it shipped to this store. They literally could not find it to the point I wanted to go in the back and look for it myself. USPS confirmed it was delivered to the store but they claimed they could not locate it. I tried calling customer service and they literally put me on hold and never came back to the phone. Then I tried their chat feature online and the same thing happened, the rep took all of my order information and never returned to the chat! Their customer service is subpar at best. Then my husband ordered something to be delivered to this same location and again they claimed they couldn't find it and they had in their own records that the item was delivered to their store. Come to find out they had put his package with the packages that were to be shipped out. Unbelievable, my husband did get his package but mine never surfaced and trying to get a refund was a nightmare because their customer service is unresponsive. Do yourself a favor and save yourself a headache and GO...