Manly Bands — Local services in Lindon

This is long bc I don’t want anyone to experience what I have. This is long bc NO ONE should endure. ZERO integrity, from the pics to self-proclaimed turnaround times to alleged easy return/exchange process to “preferred” method of communication. Super excited to get an amazing ring in a shade that I love (based on the pic) but I am just sad now. They clearly paid $$$$ for a social campaign & their site, both of which grossly misrepresent the entire company & the products. If they ever had customer service that demonstrates it actually cares, it has been lost. I am 100% jealous & partially suspicious of the positive reviews. My guess is that they just operate on volume & hope most customers just accept the product they get.

The primary pic for ET, Marksman, Aficionado, & BYOB vary drastically (3-4 diff shades) even tho they are all made for the same material plus the ET & BYOB have the same finish.

Ordered an engraved ET which is considered customized & not returnable. Due to what I believe to be a gross misrepresentation of the color, I was looking to understand the diffs & come to a fair outcome (not something for free) which I believe warranted a live phone call so I called. No answer, then I got a text response.

I text pics of the drastic diffs & requested a call (1). Suggested my computer settings, the lighting, & the finish could cause the color to differ "a bit" = absurd bc same browser. I requested a call (2). Told me to call them so I did. No answered, voice mail says to contact them “by phone, text, or email,that your preferred method is our preferred method,” & “please avoid using all three methods,”& that they will call back within 24 hrs so I left a msg. 3 biz days later still no call so I text & was directed to email bc they are a “very small phone team.” I requested a call (3) & expressed my disappointment with not adhering to their proclaimed 24 hr policy. Following day, I get a text with the phone ctr hrs telling me to call & again expressed my disappointment then a text stating that my request will be shared with the phone team (guessing AI to this point).

The following day I get a call (5 biz days after the original VM was left) from Anika who explained the diffs then text me pics of the lightest shade in stock of the ET, still no where close to the primary pic. I asked for a suggestion for another model close to the shade depicted in the ET primary pic& she sent me pics of 2 others, 1 I liked, followed by “easy peasy” online exchange instructions. I followed them but the pricing display was so confusing that I needed Excel to track & find out that the discount code was not applied to the cost diff + shipping cost was just not disclosed. Again requested a call (4) & she stated she would call when she was available “end of the day or early tmrw” bc they are short staffed. Again expressed my disappointment, response-there are only 2 of us & offered a call appt, but also funneled me to text.

Due to frustration from overwhelming effort by me which has not be reciprocated 26 days after I initiated contact, I informed her that I would only speak to the Owner. She said she is the Customer Service Manager & that John & Michelle (Owners) are not available; 9 days later, I have not heard from anyone…just really sad that I got tricked.

Response to the biz response: Read the above again. Your dishonesty clearly existed before my experience, was demonstrated in the above facts and PHOTOS, & exemplified by your response. Thank you for proving my points.

Let the fact that you did NOT address nor fix the:1) grossly misrepresented/fraudulently represented product; 2) did not adhere to your own stated guidelines; & 3) did not acknowledge said preexisting & continuing practices followed by a claim that you don’t want to be “dishonest,” speak for itself.

I requested a full refund for misrepresented/fraudulently represented product that they were unable to correct. Let’s see if they can actually demonstrate any honesty. They did not even reply...

My Fiancee and I ordered my wedding band for our upcoming wedding, we found it difficult to work out the size using their printable tool, but did not want to spend $100aud to get one of their silicone sizing kits shipped to Australia. We decided to trust their printable sizer.

The ring arrived, and to their credit, the quality of the product itself was fantastic, no complaints there, however the ring was too small for my finger. We contemplated exchanging the ring, as you get one free exchange, but ultimately decided to return it for a refund as we were not confident that we could get the correct size the second time, and if we waited to order the silicone sizer, we would have left it too long to exchange. This was extremely disappointing as we loved the ring.

The support team were helpful and guided us through the returns process. We have since received a refund, which did not include a refund on the tax that we paid. Not sure if this is an American thing, but from an Australian perspective, this seems wrong and cost us an additional $200 aud on top of the shipping fees.

I'm sure this is a great company if you live in America and get the free silicone sizer/free shipping etc, but as an overseas customer, I found the process stressful and frustrating. I am left disappointed that I could not get the ring I wanted, and that we did not get our tax back with the refund, which again, seems wrong.

This whole situation could have been avoided if it was cheaper/easier to get the proper sizer, which is free to US customers. The printable sizing...

I purchased a wedding ring from manly bands for my now husband almost 2 years before we got married. He had only worn his ring for 2 months before we noticed that the interior side of the ring had started to deteriorate and flake off. I had gotten it engraved and was crushed to see the engraving starting to flake away. Given the time from when I purchased it to when we actually got married, I was sure it was out of warranty, but I figured I would reach out to the customer care team with Manly Bands just in case. I went into this interaction with no expectation, and felt like it was a long shot, but the customer care team was nothing short of amazing. Their response time was so fast (literally within 20 minutes of me sending my email) and they were incredibly caring. Based on what we were seeing with the ring they immediately started a warranty claim on my behalf and worked on getting an order for a replacement ring started for us at with no additional charge. That was less than a month ago and we just received his new replacement ring in the mail today and it is perfect! I’m hoping this ring is the keeper, but regardless of what happens I’m relieved to know that the customer care team has our back! I can’t say that everyone will have the same no cost replacement experience that we did, but I can say with confidence that the customer care team with Manly Bands will do everything they can to provide you with a great experience and give you the support you need to make an educated decision. Thanks...