Rachel's Quality Consignment — Local services in Litchfield

I loved it so much. Every time I turned around I saw another item and another and finally pared it down to two garments I wanted to purchase. I'd made a point to ring the store before going to make sure they accepted cards in payment which I'd been told they did. Now when I went to the register to pay for my purchases I'd honestly overlooked the sign on another end of the counter stating that there was a certain minimum amount customers needed to spend before they could use a card. Unfortunately I'd overlooked that sign when I walked in but the other side of the coin is that the staff member I spoke to on the phone about payment methods hadn't mentioned that yes, they took cards for purchases of a certain minimum amount or more. To me this is unacceptable and misleading even though in a way it might have been up to me to follow up my initial question with whether or not that was the case. I honestly don't know if some establishments do this because they're worried they might lose a small amount more of business or not if they divulged this info prior to a customer's visit. I've run up against this scenario before and went all of once to that other store in question after finding out only when I arrived and not when I phoned what the story was. If worried a customer might take their business elsewhere in an instance such as this that's a chance these staff are taking. The cashier I dealt with said she herself made it a point to always tell people ahead of time if they rang the specific conditions under which they'd accept card payments so it's possible I must have spoke to someone else who didn't know or purposely withheld that information. Furthermore unless it was a true oversight on some other staff member's part, the cashier who helped me said that she made certain to let customers know those particulars as she'd encountered upset people soon after starting her job there as no one had informed HER about the policy surrounding acceptance of cards. Sounds like staff need to communicate better and that would bug me a ton no matter which side of the counter I was on as I've dealt one time too many with co-workers and bosses who neglected to tell me important things I needed to know for my job, causing unnecessary embarrassment among other things. Staff member very kind though and after debating a bit as to purchasing the items I wanted I discovered I thankfully had just enough cash to get...

I enjoy consigning my wardrobe. I wear something once or twice & make an appt. with Rachel because it frees up my closet to enjoy shopping for new things. I am also guilty of purchasing super cute things & never wearing them.... again, clothing consignment is a win-win. The other side of this coin - as a customer who also heavily shops at Rachel's QC - whenever I need a dress for a certain occasion (which I most definitely will only wear ONCE) I head straight to her shop. The inventory of dresses in every style, label and occasion never disappoints. Bling, formal, office, vacation, fun, funky, unique, preppy - I promise you will find "just exactly" the dress you are searching for. Handbags, jewelry, boots, shoes, sandals, sneakers, wallets, jackets - from the very high-end to the subtle, Rachel's discerning eye combined with the enthusiasm of her consignees makes this store a "happy place" where you are sure to find those special items to fill out your wardrobe or the structured garments to build versatile outifts on and best of all, that certain something you have been searching for and cannot find...

A must-visit in Litchfield! Beautiful building: clean, well-styled and extremely organized, and loaded with great finds! I left with a giant Dooney&Burke tote, brand new Birkenstock’s, a Free People kimono, a silk scarf, and a STUNNER of a bag by Mary Frances! Truly an impressive amount of merchandise to shop through. Rachel helped me find a few items and was very friendly and sweet while my friend and I shopped. An important distinction I’d like to make as I see a couple of reviews that maybe don’t understand the difference between “consignment” and “thrift stores”: this is a consignment shop, not a thrift. Consignments are generally more “picky” with buys because they offer a more carefully curated selection. So, for the shopper, this means no digging through racks of abused or woe-gone items to find that one diamond in rough. Because of that, consignments also don’t not charge thrift prices… these are well cared for, new or next to new, higher end merchandise… not the bargain bin. We will 100% be back the next time we...