More Than Vacuums - Littleton — Local services in Littleton

I brought in my KitchenAid KNOWING what was wrong with it. The boy at the front told me it would be $85 for a testing and it would all go to the price of the parts and actual fixing. I took the mixer in on 10/10 and on 10/15 the same boy called me back and said it going going to be ANOTHER $95 for them to finish fixing it, but they ordered the part and it would only be a few more days. OK so for all that I could have bought a brand new mixer but they had it so I said go ahead. On 10/20( Saturday) I called to see if I could come pick it up since I live over an hour away. The guy that answered the phone had NO IDEA what he was talking about. After asking some prompting ( i.e. Is the part in?) the guy said he didn't think the part was ordered and my mixer was STILL in the back in pieces....are you kidding me....he said he would look into it and call me back Tuesday....TUESDAY?!?! I said NO i want a call back today to see whats going on so he proceeded to tell me he would keep looking into it and call me back that day. I thanked him and hung up. He called me back about 10 mins later and said and I quote" the handle is broken we need to order the part" UM DUH THAT'S WHY I BROUGHT IT TO YOU I BROKE THE HANDLE! Giving him the benefit of the doubt I told him that I understood that and could he please tell me if the part was ordered and when. He told me again well we need to order that part. So I told him about the phone call and that the part was suppose to be ordered earlier that week and it should have been done by Friday. He started getting VERY angry with me and talking over me about" it wasn't his fault" and "what do you want me to do?" I asked again when the part was ordered IF it was even ordered...again he would not answer the question and started getting very upset even more so then he was before so after he went off on his ranting and raving I asked him if I could talk and he said please so I asked the same question again " When was the part ordered if..." he cut me off and so I cut him off and said "no this is my time to talk shh" and he said you do shh me and hung up the phone!!! I normally wouldn't go into such detail about a stupid conversation but I just want to stress HOW rude this guy was. I have worked in customer service for a long time myself and I was simply asking a little question. I have to say if I hadn't PREPAID the $85 I would have went and picked up all the pieces to my mixer and told them a few choice words in person...it is 10/25 and I STILL have not received my mixer and there has been no phone call for an update. I am sure there are great reviews and I'm sure there are wonderful, knowledgeable people there but I DID NOT work with any other them.

Oh and just to add this cracks me up...the owner has a fireplace size picture of himself hanging over the front desk...I think he may be a little full of himself from the look of the picture...this has nothing to do with the service just a funny...

Very disappointing! Brought Singer sewing machine in to be cleaned and calibrated. The man told me my machine was old and Imight should consider replacing it. Was told at least 2-3 weeks. I explained this is how I make money and eat. So they then states they would start in two days. I called 3 days later to be told tevh had a heart attack and they have no idea when they could get to it. They were supposedly training new techs. Not interested in my machine being a training tool. Omar gave me the service center number stating it was there and not in shop but when I called it Omar answered. I told them I would come pick it up now and wanted a refund. They said they could not refund right then but would in a few days. Been 4 days and still no refund. When my man called they said it was done last night and w oukd take 2-3 days to post - bullcrap! I know how retail works. Since it never left shop they had it there I came to pick it up. He argued that it might be apart already and if so he could not give a refund. Doesn't add up when tech is out.

The man told me that there are few people that can do this right. He kept wishing me luck in finding someone qualified. I told I had already found someone. He again wished me luck using a tone of "likely not going to be good."

I took my machine to All Ray's vacuum. They said my machine was the best ever made by Singer. I would be wise to keep it. They had the tech right there and work on them in the shop. The machine was done in two days. Works beautifully. It needed to be calibrated to the thick thread I was using.

I cannot stand companies that try to put fear in their customers in hopes they stick with them - so glad I did not let them touch it! Their tactic of pressuring customers through fear is just that - tacky tacky tacky. Ray's will be my place of choice. Ray's obviously has business due to integrity! Sherry...

I wish I could give zero stars, this place and the managers have been unreal. I took my $150 vacuum in the get repaired. They charged me $75 to fix it which was fine. After a week and a half of not hearing back from them I had to call and ask what was going on. They said I needed new filters and from what I found on line filters aren't that expensive. When I came to pick it up they charges me another $60 for the filters which is way over priced. I left to go vacuum my house and when I got home the vacuum was still broken AND the lever to go from carpet to hardwood was now broken when it wasn't before I brought it in. I called them and said I just wanted my money back since clearly no work had been done and I didn't receive the service I had paid for. I told them I would drop off the vacuum and they could keep it as long as I got my money back. The person I dropped it off them tried to sell me a $500 vacuum and wouldn't listen to me when I asked him to just give me the owner or managers number. I finally got through to him and told him not to touch my vacuum or to try and repair it. That I waked to speak to a manager first and just get my money back. I told him they did not have my permission to try and fix it again until I spoke to someone. I called the manager and left a message. The next day the repair shop called and told me they had fixed my vacuum and that I could come pick it up!! I was so angry and when I tried to explain why the tech I was talking to was extremely rude and kept telling me they will not give me my money back. I had the call the manager two more times before talking to him. He told me he would look into my account and he would find a new vacuum they could give me. That was 8 days ago, I have not heard back, I have called 6-7 more times and left messages each time. So I'm out $140 and can't even get ahold of anyone to help me....