Loma Linda University Children's Hospital — Local services in Loma Linda

Loma linda University Health has been such a blessing to my little family. From fertility treatments to pediatric care, we have received excellent care with every encounter. Dr Bareh and staff (Nurse Angie and other nurses) were excellent. They help make my husband and I's dreams come into fruition. From the get go Dr Bareh and staff has shown us compassion and empathy as we navigated our fertility journey and with their capable care we are blessed with our son. Outpatient Maternity care at Loma Linda was also vital in easing my worries during pregnancy and ensuring our then unborn son's health. I truly appreciate the Outpatient Maternity team for showing us what excellent care is. I want to thank Dr White, Dr Fegale, NP Buell, NP Hudson and NP Hobson and staff for providing me education wtih every visit, taking time in answering my questions and for noting any changes to my pregnancy status. I also want to thank Kassandra for her timely response and quick assistance with any EDD inquiry I had. Thank you Kassandra for easing my burden as I prepared to welcome my child and now taking time to care for my child postpartum. Having not to worry if we are able to pay the bills was a huge relief since Kassandra was on top of things. During the course of my pregnancy, I had to utilize L&D triage and needless to say the Triage staff was amazing in addressing my concerns. Unfortunately I cannot recall the names of the amazing nurses and providers who took care of me and checked on my baby when we visited. Thank you for hearing out my worries and for providing reassurance with your words and your care that my baby was doing well. LLU Maternity (L&D and postpartum) truly was a blessing. Staff from the cafeteria personnel, CNA, Nurses and Providers were heaven sent. My labor and delivery experience was the best I could hope for. The providers and nurses took their time to listen and my nurse Brittany advocated for me during my stay. Nurse Esthefany who took over for night shift helped deliver my beautiful boy into this world. I am so thankful for her vigilance in monitoring the fetal heart rate and calling in Dr Kositsawat in a timely manner to deliver baby safely. I want to say thank you to Dr Kositsawat and AM shift provider (I forgot her name :(..) for providing education on the risks and benefits with every intervention so I was able to make appropriate decisions during my labor and delivery. Thank you also to the anesthesiologist whom I cannot recall his name but shared that he just welcomed his beautiful baby girl Emma. Thank you doctor! & to the other anesthesiologist who provided guidance during my epidural. Thank you both for being so caring and capable. Postpartum staff was great in providing my husband and I guidance was we cared for our newborn. Thank you for being so patient with us. Thank you lactation team for the education you shared. And now my baby is being seen my outpatient pediatrician Dr Smit and we have received excellent care thus far. Lastly, massive shoutout to the outpatient lab technicians and phlebotomists.. No matter how busy they get they always greet you so warmly and they also get my labs drawn on the first attempt! I'm always...

The dysfunction of this hospital makes me want to go back to Kaiser Permanente. My husband and I advocated for our medically complex child until we were blue in the face. But it seemed like all but one Attending Physician heard and acted accordingly. Thank you Dr. Tsai for caring for my child like your own. The other doctors just seemed to drift by. Told us how they understand our frustrations. But they didn't understand because it wouldn't have taken them a month to get DME and supplies and coercion to admit my child in a subacute facility called Totally Kids... Accused us of not wanting to take our child home and that they would bring in administration. Please, I told the resident doctor, involve administration so I can tell them how much time and effort I have done that their case managers' should be doing. Patient Relations not hearing our complaints about the care my child was receiving. To be told by the case manager, I don't know who in customer service you are talking to for supplies but I have a direct contact that only talks to case managers. Okay, all the more reasons I shouldn't have needed to talk to the vendor to get my supply issues resolved through customer service. To be told that ambulance transportation or sterile water isn't covered by insurance. Every item that the supplier couldn't provide was a generic response of "it isn't covered by insurance". To call CCS and be told that there is authorization for said items. Or IEHP telling me that the hospital never called to arrange ambulance transportation for my medically fragile child. It has been a nightmare and a regret to drop my Kaiser Permanente insurance in hopes Loma Linda University Children's Hospital would be option for my child's medical needs. To be declined a transfer to CHLA for their Aerodigestive program and gut motility program is disheartening the fact my child is still struggling. The generic response is that my child is too medically complex. Then, please hear me as a mom and send her to hospitals who can handle her case. For an outpatient primary physician to hear my concerns that I have mentioned to the doctors in the Step Down Unit, he says you need to readmit her into the hospital so she doesn't have a risk of dehydration with the amount of vomiting you are telling me she has everyday. I told him absolutely not. My child has been seen by GI Doctors inpatient and nothing came out of it. My hope is that outpatient specialties will take our concerns seriously with a better plan of care. To hear him say she doesn't sound medically stable. I respond to him then why did Loma Linda University Children's Hospital deem her medically stable to be...

I had my third baby delivered at this hospital and it was the worst experience I honestly wish I could sue. I understand that these are students and they are learning but I’m trusting them to take care of me and my baby. During my cesarean surgery the anesthesiologist student “learning” stopped paying attention to my charts and started doing something else regarding another patient, I guess she thought it was ok to do so because my son was out and on my chest, however I was still cut open and they were still working on me, her in not paying attention allowed my blood pressure to drop really low and I had to tell them to remove my son because I was not feeling good, I had to repeat that several times, I then proceeded to gag to which they threw a barf bag in my face. I literally started throwing up on the table still cut open mind you. Traumatic. I mean I’m going through surgery to have a baby and that was the most uncompassionate hospital ever truly truly giving me the feeling that they don’t care about me or my baby just money. The recovery process was even worse and I couldn’t get out fast enough despite just having undergone surgery. The nurses were the same unhelpful, uncaring, really got the feeling that either they don’t enjoy their job, or they didn’t want to be there and it was just the worst experience. I had to constantly ask for water and just little things. The only thing they didn’t hesitate to ask often is if I wanted drugs and they sure didn’t hesitate to scan my bracelet every time. Having a baby is a joyous thing to be celebrated but I really just felt used and like I was a burden to be taking care of. My first night there post op surgery I was crying because I was just being ignored. I was there alone with my newborn baby to which my husband had let the nurses know I would be for a little and I had the catheter in for hours I just wanted it out so I could walk comfortably and the nurse that finally came in to take care of me was very rude. It would have also been nice to be told what drugs they were giving me for the pain every few hours when they knew I was breastfeeding my son and I should have been aware of the side effects and I should have had the right to decide if I wanted to take them or not. All Expecting mothers deserve a good delivery experience really praying that this hospital gets it together so others don’t have to have the...