Longboat Ace Hardware — Local services in Longboat Key

It's been a while since I have been here but had to leave a review because it didn't sit well with me. Right when you walk in you sure do not feel welcomed. Husband and I went to purchase an item and asked the price because there wasnt any tags on any of them. Very over priced but we bought it anyways. The reason for the one star review was the story he gave us of how they have a guy custom make them in town that's why the price is the way it is. When we already saw a sticker that said Made In China. Then as we went outside and walked to see the little park in the back for like 10 minutes same guy was staring us down getting back into our car. We just bought your overpriced...

The Longboat Ace Hardware is located on a long barrier island with a single through road, so driving many miles to get there is a given for many customers. I'd think they'd understand this and be used to customers calling ahead to ensure what they need is in stock. I'm assuming others are like me in not liking to rely on hope that an item will be in stock when drive many miles to get it is involved.

So, when I call and all I can get is a surly "probably," I'm more inclined to drive a couple of miles further to a place that is more helpful. And less expensive... the "island markup" at this Ace can be...

The store is well stocked with nice selections. However, the staff was rude and uninterested in being helpful. We were purchasing beach umbrellas and kitchen items which we knew were a bit overpriced but we decided to pay for the convenience. They rung up the purchase and we asked if they wanted our Ace Rewards number. They said “No, it’s too late. You should have told us before we rung it up.” We asked them to please cancel and rering the sale. They refused. They do not appear to care about their customers. They appear to be...