Razzmatazz Kids — Local services in Longmeadow

While the toystore is nice and stocked...it is definately geared towards kids 7 and younger. The reason for the 2 stars is the issues with technology. The day we went, Dec 3rd,the registers were not able to print receipts. The young clerk took down my email in promise to send one.. On the 11th I receive an email I am assuming from the owner that the charges were reversed and I need to contact him for payment, which I am going to do. A person who was also shopping with me also used their card and received the same email, however stating they don't know what items were sold, only a dollar amount is shown. Seems a bit sketchy because the 3rd person we were with paid cash and has not gotten an email receipt either. Unfortunately, we will not...

I recently made an online purchase from Zen’s. EVERYTHING was EXCEPTIONAL including availability, price, handling time, shipping cost, customer service - all exceeding my expectations!

I was looking for an out of print rare board game for my son for Xmas. I ordered one from another retailer who canceled on me at last minute, so I went through almost 20 other toy stores online and in my area with no luck. Then I found this fantastic store that had the game in stock, at a more reasonable price then what I first found, with free shipping, same day handling, and the nicest staff. I got the game a full week ahead of Xmas and I know this will be my son’s favorite present.

Thank you Zen’s, you won a loyal...

NOT RECOMMENDED!!! Not helpful in the slightest, because they don’t try to be. They need to get a better online/customer service team! Tried talking with their online team to get information before making a purchase, they ignore messages and tell you to look elsewhere for what you’re trying to find. They can’t even be bothered to respond to the emails, to get any sort of response I had to create a new customer service ticket every time. Such terrible service that I couldn’t even get the information I needed in order to give them my business, but I am grateful that I didn’t waste my money on a place that doesn’t appreciate you enough to respond...