Adams Furniture & Appliance — Local services in Longview

Unfortunately, I have to give them a star to leave a review! Worst experience ever! Will NOT recommend this place or Adams Furniture to anyone I know! We bought a stove from FMO, under the impression that it was new....nope, it was a 2019 model (pre-covid) which means it doesn't have replacement parts available and they won't honor the guarantee to fix it/replace it! We had it 3 months and the oven stopped working! We have contacted them several times without a satisfactory outcome! Bought a brand new washer and dryer, that were in boxes, from Adams Furniture, only to be told by the repair man.....they were shipped out brand new with the wrong parts! Still haven't heard from anyone on when or if they'll be fixed! Buyers Beware .....take your business elsewhere! And their finance company, Acima, is a joke......price gouge and harassment on products that were paid in full within a month of being purchased! Ultimate joke! Please take your hard earned money and business to a more credible company bc we've experienced a major...

I could not be more pleased with my Adams Furniture experience.

The wildest thing is I never went in the store. I called to inquire on product inventory after doing my research. JJ was polite as can be as she talked me through the features of the product (Speed Queen washer) and her other customer feedback.

Once I was assured of my idea to make the purchase, I asked her if she could tag it for me until I was able to make the trip. She could, but if I was interested, she could set the sale up via secure portal, then get it set for delivery! HOT DOG!

Due to my own schedule, delivery was set the next day (same day was offered).

Jake and Chris called about 30 minutes out, right in line with the agreed upon delivery window. They hauled the old one way, installed the new one, and I was in business. Professional and nice as can be too - must be something over there at Adams!

Thank you JJ, Jake, and Chris for making this experience such an easy one. Our family will certainly be back at Adams for...

I cannot say enough great things about Adam’s Furniture and Appliance! I’ll be recommending them to all my friends and family. From start to finish, the entire experience was absolutely seamless, thanks to the incredible customer service provided by Susan. She delivers the best customer service I have ever seen. She’s so personable, knowledgeable, and truly dedicated to making the process so easy.

She went above and beyond to ensure everything was taken care of, and I genuinely appreciate her kindness and professionalism.

The delivery team was equally outstanding. They were courteous, kind, and handled the installation with great care. Their attention to detail and respect for my home did not go unnoticed. It’s rare to find a company that excels in both sales and service, but this great company does just that.

This is an amazing company, and after such a wonderful experience, I’ll be a customer for life! Highly recommend to anyone looking for quality products and absolutely the...