HORRIBLE COMPANY!!!… DEFECTIVE PRODUCT & EXTREMELY DISRESPECTFUL SERVICE!!! DO NOT BUY HERE!!!
I purchased an expensive custom made sectional from this company LESS than 10 months ago. Since my purchase, I’ve had to call the man I purchased from, James, COUNTLESS times to make repairs as buttons (that I was told it would NOT have but were there upon delivery) have popped out on 4 SEPARATE OCCASIONS!!! They’ve had to come to my home 3 TIMES already and only take a portion of the sectional saying they will makes sure everything is secure. Then return it only to have the happen AGAIN & AGAIN!!!
Now, James whom works at BOTH OF THESE AFFILIATED COMPAMIES, this store “Casa Grand”, the store “The Sofa Place Furniture,” the supposed customer service team (some guy James had call me after trying to track him down for OVER A WEEK with no reply into this guy Jonathan called) will NOT EVEN ANSWER the phone to help me!!!
I payed close to 3 THOUSAND DOLLARS for faulty furniture, horrible treatment and disrespect of the lowest form. I don’t know if it’s because I’m female they believe they can walk all together Vee me but this is NOT IN THE LEAST accent behavior from a furniture company!!! DO NOT BUY FROM THE SOFA PLACE!!!! EVER!!!
This is a NEVER ENDING...
Read moreWill never shop there again. I wanted to order furniture, but needed the dimensions to see if would fit in my space, they refused to let me take a picture of the item in the catalog, before covering details on the item. They were very rude and was talkng about me, which I couldn't quite understand why. There behavior was very weird, like I was going to steal the catalog. The funny thing is that I have bought furniture from this store many times, under different management. I went to living spaces, where I was treated much better. Purchased what I needed. I am only giving one star because I am...
Read moreMy third time coming here to purchase furniture for my home. I am always greeted by very friendly and helpful staff. They are very helpful with explanations and helping us put together a layout for our vision for our home. Extremely grateful for their help and patience throughout our purchases. We will definitely continue to come back to purchase more items for our home. Jose Manzano & José Fernández were the two who helped us and I highly recommend you ask for them! So excited to continue to come to...
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