Jonathan Louis International — Local services in Los Angeles

I contacted Jonathan Louis corporate today , trying to locate a specific style and option in their sectionals. we own two other pieces of their furniture and we are happy with it from style, quality to comfort. But their customer service representatives are a joke and don't know anything about their product lines. I know more about options and styles from looking at their various pieces of furniture at different stores. You would think thy would educate their reps to know what they carry and make as it would only increases sales and future orders . now since they cant answer a product question and help locate what we are looking for, we will go to a...

We ordered a Jonathan Louis sectional and it arrived with two mismatched cushions. When Grand Furniture contacted the company, they were told that Jonathan Louis no longer carried that material so we ended up having to order a new sectional. When the new sectional arrived, the chaise cushion was visibly too long. We just decided to deal with it. After about 1 year of owning this sectional, the chaise has a visible indent and the back cushions are misshapen. This sectional looks like it’s 10 years old at this point. So...

Do not order from Jonathan Louis. They are horrible! I ordered a sofa from Design Center in La Habra on 9/26 and they advised it would be 5 weeks. Now 9 weeks later they claim they never got the order. Design Center sent me the confirmation email that Jonathan Louis sends on every order. There customer service person can't tell me why the order was not completed even though I forwarded the confirmation email. Every furniture store I have visited since then has said they are so behind and are having many...