Vista Del Mar — Local services in Los Angeles

While some of the staff was nice when you spoke to them, the doctors and most of the staff do no communicate.

Our child was admitted because of a dumb mistake, and we couldn’t barely get any kind of information from doctors or staff. When the doctors do call they use blocked ID numbers. Shows their true integrity/ or lack thereof.

Despite Covid being mostly a thing of the past, the facility still follows strict policies where they only allow one visitation per patient, 24 hour notice, and the visitation only lasts 10 minutes. It’s absurd and disgusting. Your children who may already be suffering are basically imprisoned and they make it as difficult as possible to see your own kid.

Then comes the phone “privileges”. Each child is supposedly allotted 10 minutes per night to use the cordless phones they have. Unfortunately due to the fact they do not have enough phones for all children, it’s basically lord of the flies. Instead of giving children a set window of time for each child to make their phone call- they opt for a more chaotic first come first serve system.

Long story short/ Vista Del Mar- your facility leaves a lot to be desired. Lots of room for improvement- especially in the communication department. When someone’s child is being held there, someone should be calling the parents or guardians daily to give them updates on the situation.

If you can avoid this...

Be careful taking your children to this facility! Zero communication from staff, “DOCTORS” who don’t involve parents in the care plan and mismanage MEDICATION, and case management that really doesn’t know how to manage cases for follow-on care!!!!

How do you “misplace” a child’s medication list, causing them to be without medications for 48 hours, because of your own procedures that you supposedly stand by.

You state on your website that making a discharge plan from the moment you arrive is so important; however, when asked what the plan is, and you receive an “I don’t know,” I guess you have a facility that thinks things happen magically!

Lastly, when you hear about this big person that loves labeling themselves, “The CEO,” yet cannot return your call to talk through the issues at hand, sounds to me like this so called “CEO,” has an ego on her. I’ve asked 3 directors now to speak with “the all mighty,” over a week ago; however, I guess she doesn’t know how to return a phone call, or simply relay a message!

It’s really sad knowing my child’s circumstances, yet this facility just wants to get these kids in and out of...

I am class of 2006. They saved my life, and if you work your program and focus on your wanting to do better for yourself, Vista will give you all the tools you need to succeed in life. When I got to Vista Del Mar in 2002, I was a very troubled teenager with trust issues and other issues as well.. With the help of Vista staff and the right medication, I got my life back. Thank you, Vista. Now, I'm a homeowner with a great paying job with a college degree because of Vista!

*UPDATE Now, in my late 30s, I have to apply all the lessons I learned in groups and in therapy. To help control an angry problem and how to communicate without yelling and / or screaming in my...