Boost Mobile — Local services in Louisville

This review is for the company in general, not this location

Purchased a boost reload card for 50 dollars. Scratched the back and proceeded to enter the pin as I typically would. Get an error message stating the card had already been used. Returned to Walgreens where card was purchased and was advised to reach out to boost. This went on for 2 days. Today I ask for a boost manager. She gets on line barely speaking English attempting to be smart. Tells me to give her a min to investigate issue. 42 mins later call is disconnected 😡 Of course I’m calling back to get her name and taking this issue to the TOP. 1. How is a card that you have to scratch to reveal pin already used??? 2. I have receipt and card why can’t company just issue credit??? Oh because the company itself must...

Had a problem with the phone I was originally sold and I was irate about it. I went back to the store and they made it right and exchanged the phone with no problem. The manager/owner even called to apologize. Integrity goes a long way.with me. I still have my issues with Boost Corporate for the reps and managers that hung up on me but as far as this store goes... Above expectations and I would gladly do business...

If I could give zero stars I would I came in bought two iPhones for me and my husband his worked fine but mine kept cutting off and the battery drains really bad they said thwi would change it out I lost the box mind you it’s been 3 days and I went up there the day after I got it and he did a update like that was going to fix the issue and now he is saying he can’t change it out I’m definitely switching...