Elegance Furniture — Local services in Louisville

When we went in to look around. I was impressed with their furniture selection. The staff was attentive to us immediately. Letting us know if we needed anything to simply ask. The remainder of the time we were able to browse at our leisure, uninterrupted. I thoroughly enjoyed this. We decide to purchase a dining room set with six matching chairs. I did find the prices acceptable. Along with a couch and love seat recliner set. We placed a deposit down. Returned later to pay the balance in full. Set up delivery for date between 9 am and 3 pm a few days later. The furniture didn't arrive until after 8:00 pm that evening. Once delivered. It was noted that the six chairs weren't delivered. We had to schedule those to be delivered the next day. Also, realized that the $100.00 delivery fee doesn't include putting the furniture together. (I had assumed it came already put together. Or, they put it together for you. Since the delivery fee was so high. My mistake....I should have thought to ask.) Side note: Even though they made a mistake with the delivery. No offer of compensation for a return of part of the $100 delivery fee was even offered. I do find this unacceptable. Especially when it cost me two days of inconvenience due to their oversight Instead of the one day. So, in closing. Staff is pleasant to deal with when looking for and buying furniture. Delivey doesn't include set up of your items bought. Time frame given of delivery isn't adhered to either. Chances I'd buy from them...

A friend recommended this place that we didn't know existed so close to our house to buy our bedroom set and when we arrived we had a warm welcome from Chiqui who made us feel at home. Chiqui is the heart of that place. We had visited others Home Center with our little daughter but in none of those did we receive the wonderful attention that Chiqui gave us. I am a Chase bank employee and I know how important customer service is and Chiqui definitely has all the qualities that a client looks for to have confidence when doing a purchase. Thank you very much Chiqui for your hard work. You are a very special person. And of course thanks to you we chose our two bedroom sets and we were very pleased.Besides, he has magic to treat children.The very young manager was actually very nice. I recommend...

I recently visited Elegance Furniture in search of a new rug for my apartment, and I couldn't have been more pleased with the assistance I received from Ivan. He was extremely knowledgeable about the different styles and materials available, and took the time to ask questions about my personal preferences. Ivan listened carefully to my needs and showed me a variety of options that he thought would work well in my space. Ultimately, with his guidance, I was able to find the perfect rug that both looked great and fit my budget. I was very impressed by Ivan and his knowledge of the products! I will definitely...