Gist Piano Center — Local services in Louisville

I used Gist to move an upright piano. The pros, calling and scheduling was a breeze, and the price was very fair. Outside of that, the experience was not great. I was scheduled for a 9-11am time slot. I had to take time off of work, so I had the scheduler confirm multiple times that the movers would be there by 9:30, and that I would receive a call when they were leaving their facility (20 min away) so I could meet them. The scheduler was adamant "You're the first move of the day. The movers usually head out around 9, so they should be there around 9:30. They will give you a call when they are headed that way." When I hadn't heard from anyone at 9:45 I panicked and thought they'd forgot to call me so I headed my the old home. No one was there. I proceeded to speak with the employee working the phones, I believe it was Matt, and he had no reason for the movers being late and said they should be there. We spoke one or two other times and I could never get an actual answer why the movers weren't there or what was going on. The movers called around 11:10 and said they were a few minutes away, thankfully I was already waiting at the residence. They finally showed up around 11:15, nearly two hours after the time I was told they'd be there. The move itself was fine. The movers were ok. Two of them kept to themselves. The guy who led the charge, I think his name was Chuck?, was polite and professional. They did the move quick and no damage was done so I am happy about that. I had planned to have it tuned, but after the frustration of the move I'd like to give someone else a try. Gist probably does other services very well, I can only speak on behalf of the move I experienced. But do consider this example if you're planning a move, especially if you're someone who will have to leave work to do the move. They will get the job done, and they'll do a decent job. But if the schedule goes awry, don't expect them to give you answers or to go above and beyond in any way to make up for...

I went in last week to search for a piano, after finally being in a home again where one will fit (barely)! I didn't necessarily expect to make a decision that day, but I wanted to check out my options. After going to a few other stores, Gist Piano Center was a refreshing change. I was greeted and helped by James Harding, who was very friendly and obviously knew his stuff. He was incredibly helpful and obviously passionate about their pianos, which was lovely. I ended up purchasing a fabulous piano, which was just delivered to me about an hour ago! The two men who delivered my piano (I am kicking myself for not being able to remember their names) were right on time, very friendly, and knew what they were doing. Even with some very tight spaces, they were innovative and found a way to put my piano exactly where I wanted it to be. I am so appreciative of both the sales and delivery staff for all of their help, and I would recommend that anyone looking for a piano in the Louisville area (or beyond!) check on Gist...

We often hear about what goes wrong. . . this review is about what went right!!!! We recently had our baby grand piano moved from one room to another, then back again two days later, so we could have new carpet installed. I can't say enough possitive things about Trent & Patrick (the piano movers). They were friendly, respectful, and most importantly, extremely competent with moving the piano. They represent Gist very positively. If you need your piano moved, these are...