Goodwill — Local services in Louisville

Interacted with a rude manager and a rude cashier. Cashier pushed past my dad, like fully shoved him with her shoulder, to get past him without asking him to move or apologizing for the shove. She was coming from behind him so he had no idea she was trying to walk through. She was very short with us at checkout, barely made eye contact, and didn’t greet us at all. We had not interacted with her before she pushed past my dad so I don’t think we could have done anything to make her upset. The name written on the survey card says Daysha. We bought a piece of furniture and went to lift the piece to bring it to the car, and the manager (in a harsh tone and raised voice) demanded to see our receipt, despite the fact that she was standing next to the cashier that checked us out and watched the transaction take place. My dad and I are the type of people to shrug our shoulders and laugh about it later in the car, but it was still a frustrating experience and I’m not sure why we were being treated like we were stealing or trying to...

While the clothing in this place was beautiful, cheap and clean, I am handicapped and had to walk back and forth to the dressing rooms, each time I wanted to try on 3 items of clothing. They have a strict 3-at-a-time rule, and when I left my other items in my cart to try on my items 3-at-a-time, the staff began to put my cart items back on the racks. When I asked them not to, they glared at me and proceeded to do so anyway, every time I was in the dressing room.

This went for every item in my cart, tried on or not. If I abandoned my cart as they insisted I do, then every item in it was liable to be gone, once I got back. I do not recommend shopping here, unless you wish for only 3 items of clothing, and are willing to deal with employees who glare at you, when you ask them to let your cart alone. It was...

There were a lot of employees on the floor—almost too many. I noticed several of them watching or following me throughout my entire visit, which felt excessive. As someone who has worked in middle management and retail for years, I understand the need for loss prevention and customer awareness.

However, it was surprising to see so much attention on monitoring shoppers, while basic store organization was lacking. Shoes weren’t sorted by size, scarves weren’t grouped by color, and men’s and women’s belts were mixed together.

I get the concern, but from a customer’s perspective, the level of surveillance was over the top. If you’re visiting from out of state, just be aware this might be part of...