Five Below — Local services in Louisville

Terrible Service! When trying to check out today, they kept asking if I was using cash or card. I said I need to use my card and that is why I am using the register that says Card Only- I was told that most of their customers can't read, so good on me for learning how... then, I was treated like a thief. Not only did a guy take the scanner from me to "make sure I really scanned an item that I was about to scan" and was then told they get a lot of theives. Then, after they watched me count candy 3 times (because my kids interuppted me twice), they took the candy from me to prove to me I was stealing. What they found is that I overcounted by 1 piece. I almost paid for 1 piece of candy I didn't get. And was again told that they are sick of people stealing from them. After proving myself as NOT A THIEF, I left everything there and refused to purchase any of it because of the way I was treated in...

As others have previously stated, they close whenever they want to. I walked in and a girl yelled “we close in one minute”. This confused me because it was over 30 minutes before the store was supposed to close. I looked at another employee and said “I thought the store closed at 10”. She just looked at me and began bringing in the merchandise that was outside. The other younger employees just stared and mumbled. They had bags of merchandise that I’m assuming they bought before trying to close the...

I went in there Saturday 12/21, around 6 o'clock ,had a basket full of items, I went to check out,and young girls playing on their phones,so I ask if one could check me out, she stated NO, that I had to do it myself, so I politely pushed my basket aside and walked out,then someone said you want me to help, by that time I was out the door.... pitiful service, and I will put it out...BAD CUSTOMER SERVICE ! PLAYING ON THE PHONE IS NOT ACCEPTABLE, so...