O'Reilly Auto Parts — Local services in Louisville

I recently visited the O’Reilly Auto Parts located at 4160 Bardstown Rd, Louisville, KY 40218, and I had a very good experience overall. From the moment I walked in, the staff was welcoming, helpful, and clearly knowledgeable about what they were doing. I went there specifically to get an air filter for my vehicle, and they quickly guided me to the right product without any confusion or delay.

The best part was how fast the service was—absolutely no waiting around. Everything was handled smoothly, and I appreciated that they respected my time. The staff took the time to explain the details and made sure I had the correct part, which shows they genuinely care about customers and not just making a quick sale.

The store itself was clean, organized, and had a peaceful environment that made the shopping experience even better. It didn’t feel chaotic or rushed, which can sometimes be the case in auto parts stores. Instead, it was a comfortable place where you could find what you needed without stress.

Overall, this O’Reilly Auto Parts location stands out for its professionalism, friendly service, and efficient process. I would definitely recommend it to anyone needing auto...

Yes I would like to leave a positive review for Freddy Garcia I was having car trouble last night on Bardstown Road into the O'Reilly's and the first gentleman I talked to do not know his name rent a diagnostics test was not very informative but Freddy when I went back into the store Freddy helped me he came out and checked the battery because the car was dead went above and beyond help me out and inform me information about my car you have one great employee there I give Freddy a Five Star Plus for for customer service he really made me feel comfortable with the things that he told me and I was able to get my automobile home safely after he charged my battery for me and gave me a bunch of great tips on what what needed to be done to the car maybe thank you very much for having him as a very well Pleasant respectful employee Yours Truly...

It’s really close to me but several times I will drive more than twice the distance to go to autozone where I have had much more success getting the parts I need. I probably should change rating to a 4 though bc I have had good encounters over the years with sales staff. However, I’m tired of lazy employees locking up early ever since COVID, places are doing this and I guarantee the store manager is not aware. Today at 7:50pm the lights were on, parking light lights were on as well as inside lights and open sign was lit up it states closing time is 9 PM. There are two cars in the lot so I believe workers are in there, but they have the doors locked and no sign stating closed early for Easter, etc. from the time I typed this three different cars have pulled up trying to get inside, so this is more for the store manager to know...