Trippy’s Smoke Shop — Local services in Louisville

The Hurstborne location needs some serious customer service training! Employee was more interested in watching a tv show than trying to help us at all. We mentioned a brand we were having trouble finding contact info for before the 90 day warranty was up (piece stopped charging after a week and this is the first day we’ve had off together since buying it a month ago) and he told us we must be talking about another brand. Ummm, no—the brand he was trying to throw under the bus is one we love and who actually stands behind their products. Dude told us “You should just cut your losses since it’s been a month” and laughed over $150 without even pretending or offering to look for any contact info—said they got their merch from a warehouse that supplied 500 smoke shops in Louisville. Last time we go to Trippy’s and will be telling all our...

Sold me Pods with a different coil is a big No no, went back next day to change the coil since it wont fit the pod, the manager told me that there is no coil available for the pod and there’s no refund, first and foremost it was your employee who sold me the pod and coil, because i thought you all had total knowledge of what youre doing, i guess you just wing it, at the end you give me a vape juice just to-exchange the coil, you people wasted my time, and money, please train your employees to know more about the product...

Owner made excuses for a rude, aggressive employee who gives customers attitude and has threatened coworkers. Said employee was meant to be replaced, but all the new hires found by the day manager were sent to other stores by the owner.

The owner of this location cares more about his personal trips to places like Vegas than the safety and happiness of his customers...