Walgreens — Local services in Louisville

I don't usually comment on service and am a very patient person. However, something has happened to the Walgreens I once knew. I went to two different stores Friday night to get Rx's filled. My thought was, "surely the 2nd Walgreens would be better than the first". Oh my -was I wrong. After standing in line for at least 30 minutes (with only 2 customers waited on during that time and neither of them got their prescriptions), I finally got to the counter, turned in my prescriptions. Was told that my prescriptions would be ready the next day. That was Friday night, and this is Monday - with 5 (FIVE!) trips to the pharmacy over the weekend. I finally got 1 (out of 8) prescriptions yesterday. As I was leaving a customer was getting names of manager, workers, staff , phone numbers, etc. After five trips, I was told to come back tomorrow but to call to make sure they were ready. I am now listening to "hold music", and I will let you know how long I had to wait, and IF my prescriptions are ready. The staff was not overly friendly and there was no sense of urgency to help get this under control. A line of people were still there, and I think maybe one person got their prescription. TOTALLY UNPROFESSIONAL. Is there not a manager that can make changes?? I will continue my note when I get an answer as to whether or not my Rx is ready after 4 days and 5 trips. After 50 minutes on hold - I'm...

I want to start by saying that this is not the only Walgreens that this occurs at, but I am a medical professional (RN-BSN); I work for a PCP and I cannot begin to even comprehend working in a pharmacy. Yet, what I do not understand is that I have the option to ID as a prescriber and get placed in a queue. The queue itself is not a problem, but the problem that exists is an automated message tells me, "We're sorry to keep you waiting, but all of our staff are assisting other customers - they're are three callers ahead of you." This sometimes occurs continuously for 45 minutes to an hour; additionally there has been more than one occasion that I have waited this long - only to be hung up on shortly after. How, in the living H.E. double hockey sticks am I supposed to ask a pharmacist a question or inform somebody that a refill exists for a medication when I can't talk to anyone. Now, I do know that I can leave a message, but some medications I cannot simply just leave a message for; even more so when I have an individual who chooses to stay in the office because they don't speak English and want answers as to why. You all shouldn't even have a provider line as an option if I have to wait an extended of time - only to discuss something that will likely take less than five minutes. MAKE THIS...

The pharmacist, Andrews was on his coat, took one look at my insurance card and without any investigation stated they dont take it. I had already filled an Rx at another wallgreens so then he had to concede. This did not sit right with me so I went back and asked for my RX back. He asked if there was anything wrong, and i calmly stated that he only took one look at the insurance card and tried to turn me away... if i had not known to advocate for myself, if i was on a fixed income, if i had limited transportation he would have made my like unnecessarily difficult and caused a possible financial burden by turning me away ir forcing me to pay cash. when i tried to explain this he cut me off and tried to "explain" why he didnt want to take the card, i said that was not okay and he could have called the number on the back (i use to work in walgreens pharmacy and we did this all the time) he then waved his hands at me and got really defensive and extremely rude. Again... this is not about me. I took my Rx elsewhere and got it filled.. but there are many elderly people on fixed income that would have just thought they had to pay cash.. i know they are overworked and he just didnt want to have to make an effort but thats...