Maxx Fitness Clubzz Saucon Valley — Local services in Lower Saucon Township

Update again 12/29/21. Don't know why you ppl bother responding when the account was canceled and you're still charging me $280.00 under a different name. REALLY ? Now you're called ABC Fitness ? What kind of scam are you guys running ? And for me to go in and get copies of contracts and memberships to tell me nothing is on file and tell me you can't print nothing out because the excuse is your having issues with the computer like last time!? Just give me my money back ! Update 4 days later today 12/13/21 I was charged another $280.00. This time it doesn't say from max fitness but instead ABC Fitness. SURPRISE, let us charge you $1,120.00 for xmas. Just want to thank Maxx Fitness for ruining the Holidays for us. What is wrong with this picture? Please, please,please people make sure they explain everything, i mean everything to you before joining. I should of read the reviews before joining. My wife and I joined the gym back in june of this year. Signed up for the basic and platinum plans. And also signed up for classes for once a week. Sat down and talked to the trainer about the classes. He told us that it was for six months for $280.00.Which I was okay with. Found out it was $280.00 every month because when the second month came i was charged again for $280.00. Unfortunately I went to the gym to cancel our memberships and classes on the 3rd month because 1) that wasn't what I agreed to. And 2) there was too much going on life to even take time to use the gym. To some that may not be an excuse to quit but life happens and it seems like this gym doesnt care as long as they're getting paid some how. I went and explained our situation to the girl at the front desk to cancel the membership. All she asked was for my email and i gave it to her and i assumed it was canceled because my email was associated to the membership. As far as the classes go the trainer said that it was on the contract about the payments which he told me was $280.00 for six months not $280.00 a month for six months. I told him I never received a contract. He then said that he would email it to me which I said go ahead so I can read it. Mind you he asked for my email like 6 times because apparently my email wasn't in the system. Apparently training classes and gym memberships are dealt separately. Now because of all this I'm negative over $800.00 dollars in my bank account. A charge for $560.00 and another for $280.00. Out of nowhere after no charges being made in the past two months thinking that they canceled everything. Please make sure that they clarify what...

WARNING DO NOT GIVE THIS GYM YOUR BANKING INFO this has all been reported to the police so if you have a similar experience - please let me know so I can add it to my police report. Per the manager “Alec” he gets complaints like this “all the time”.

This gym will steal from you, without any remorse or urgency to address the situation. DO NOT GIVE THESE PEOPLE YOUR BANKING INFO! $640 was stolen from my bank account the day before Thanksgiving - November 22, 2023. It was obviously very intentional. 4 transactions of $160 each was withdrawn from my personal bank account without any receipt or communication on why they felt they could take this money from me. They are preying on people both not checking their bank accounts and traveling for the holidays.

This organization as a whole is set up to make sure people are robbed and have no way of contacting anyone useful to get their money back in a timely manner. I have had issues in the past trying to cancel a service that I was tricked into and never used with this gym so I knew calling the gym would amount to nothing. (I have proof that service was cancelled in August of 2021) If you have an issue, you must go in and deal with their nonchalant attitude that they stole a felony level worth of money from you.

Went into the saucon valley gym at 11AM on a Thursday. Was met by the manager “Alec” who was everything BUT helpful on refunding the $640 that was stolen from me a month away from Christmas (NBD). I was told a mysterious person named “marcus” who was not present that day (although a half drank bottle of water was at his/her desk) would have information on why I was robbed of over $500. “Alec” was unable to assist AND was unable to provide me anyone’s contact information to settle this issue immediately. He stated his “boss” the regional manager and the owner of the gym were in Connecticut doing “I don’t know what”. (AKA: Living off people’s stolen money)

I made it clear during my visit that my expectation was to be refunded immediately the same day I came into the gym. “Alec” the manager explained he could not provide me anyone in management or the gym owners contact information. He assured me he would make sure “Marcus” would call me back the same day to get the bank fraud sorted out. I waited all day and zero correspondence from anyone at this gym was received.

If anyone knows the owner’s contact information that “alec” could not provide, please share. Thank you for reading my experience and I hope it doesn’t happen to you or...

Gym was nice when it opened. Has since gone to total bottom of valley gyms. Tanning beds half don't work. Half don't have bulbs and god forbid you look down haven't been cleaned in years.

In last year and still now:

Stair steppers have been in state of disrepair for over a year.

Weight machines take months to be repaired.

Almost all machines have layers of dust buildup around and in them.

No cleaning staff has ever been present and the desk staff and managetd are more interested in their phones friends and how fast they can clock out after their shift.

Locker rooms are only clean and stocked with paper towels if there is caring staff on. Which isnt a term ive used since pre pandemic from managers down. T

he revolving door of staff and managers at Maxx Fitness Gyms is staggering. And one can see why the place is as bad as it is.

Only plus is its never busy as most people have now left for all of the better run gyms in the valley.

Had hopes for it........its a shame it seems on verge of closure daily since predemic.

The best part is the comically cold scripted auto responses to reviews from a bot or someone sounding like one that "this is not normal" and we will do better."

It is fully normal. This facililty is barely operating.

All these other negative reviews are fully accurate of the business over a period of years. And id argue many past members were so disgusted they just knew a review isnt even worth their time. They are just done.

Its a full business pattern of the state of the gym and the ownership management team. Nothing has changed even with the wild revolving door of managers and staffing at all facilities.

The only positive is we all stayed members long enough to gather more information and data to use them as case studies in how to run a fully failing business with my consulting firm.

I paid for my staff to become members so they could see all aspects of a failed customer facing health oriented business live and in the flesh.

Best on-boarding and training i could give...