Werkheiser Jewelers Ltd. — Local services in Lower Saucon Township

I'm not a person to bring about negative energy – but my experience with this jeweler should be known to those considering their service. On 1/16, I brought my engagement ring in to get a quote for resizing (down ½ size) and prong retipping.

Four days later I received a reasonable price quote via phone and authorized the service. I was told the ring would be finished in “about a week.” Upon close inspection of the receipt, I later noticed the saleswoman incorrectly labeled the size (down ¼ size). I called back to correct this, but was lucky to have caught it, as the man calling with the quote did not confirm the size.

A week and a half later I called to inquire about the status of the service and the man told me the ring wasn't finished and that “maybe the jeweler will get to it today.”

Another week and a half goes by, and I called again for a status update. The woman couldn't tell me anything because they were unable to get the safe open.

I waited for a callback, and a different woman informed me a diamond fell out during the polishing process and they needed to get a shipment of replacement diamonds in, which was delayed from the storm. She informed me the ring will be ready in 5 days (2/10), at which point I would receive a call.

On 2/10, I received no phone call. I called instead the next morning, at which time the woman informed me my ring was ready for pick up. I arrived there less than an hour later, and as the saleswoman pulled my ring out, she stated a diamond was still missing. I had driven down there for nothing. No apologies offered.

My ring was finally ready on 2/12, almost a month after dropping off. I wish more communication was given about the whole process. It was stressful to be given inaccurate time frame estimates that interfered with engagement photo planning. The staff attempted to make polite conversation, but this felt disingenuous as they didn't really seem to grasp how this would have been a very unpleasant experience for a new customer. Any kind of acknowledgment about time wasted, inattention to detail, and unreasonable promises would have been appreciated. I hope in reading this review, perhaps that will occur.

...It should also be noted that the shop dog is...

I was referred by my fiance’s mom so first time customer, and first time customizing a ring, in this case a ring jacket. I’m a very plain jane person, I honestly had no expectations. I sent them a reference photo of what I was looking for and gave them my trust from then on. The customer service was wonderful – they were kind, helpful, and made sure everything was just right. Communication was great during the 3 month process and was assuring considering they had my engagement ring the entire time. I was very impressed when I saw it in person. The fit is perfect and it pairs perfectly with my engagement ring. it’s comfortable and feels smooth on my finger. it’s such a beautiful, timeless piece that I’ll cherish forever. The only thing I was bummed about was not having a payment plan as an option, they just...

When you start working with a jeweler you don't know what to expect. Here's my referral to you. I have purchased new and estate jewelry from Werkheiser Jewelers for at least 15 years. The salespeople are gracious and knowledgeable. The jeweler is on-site and and has sized and serviced jewelry for my wife. One time he even matched lost diamond baguettes in a piece, and another time, on a very special occasion, he set a family diamond into a new engagement ring for us. A truly...