PLAYNOW! — Local services in Ludlow

Last summer I went in to see what this cute little toy store was all about and came across a Christmas-in-July half-off advent calendar sale. One of the calendars for sale was a Playmobil Back to the Future 3 advent calendar -- an oddly specific thing but I happen to have a child with a BttF franchise obsession and a Playmobil Delorean (the calendar came with mods) so I snatched it up, and now that Christmas is over and she opened the whole calendar I have to say it's one of the best gifts that she has ever received and I didn't even know such a thing existed before I went to Playnow! I brought my daughter back in the fall and she picked out a super cool Lego double decker bus and a Needoh squish for her birthday that she was really excited about. Super cool selection, staff is great, love supporting a cool...

Great store, TERRIBLE management! My 11 y.o. called went in and bought a whoopee cushion. Two minutes later, on the drive home, it popped -- splitting along the seam. We turned around and he returned to the store, and the worker called her manager, who said that since he had declined his receipt and wasn't a loyalty member, there was nothing they could do. No exchange, no credit, no refund. Unbelievable! I called the store and asked the clerk if she really hadn't remembered him from two minutes prior. She said she was just following her manager's orders. My son went back inside and the clerk gave him a refund, and commented that she hadn't refunded him the first time because she didn't want to get in trouble with her boss. Definitely not going back for the kinetic sand kit that he had...

I’d say the one star is because we were greeted by everyone. It went south when we started being followed around. One girl did a bad job at pretending she was getting rid of back stock. The old big guy was more obvious. Not sure who gets the prize. Either way, I spent $100 more to prove a point than anything. I’ve been a district manager in the sales world for eight years. One thing is for sure: Everyone should be treated as a paying customer! You lose more money trying to pinch a penny. Never stop greeting but work on your customer experience after the greet....