Sports Odyssey — Local services in Ludlow

All around weird ski shop that could not be bothered to make a sale. We came shopping for a new set of skis. Were told to leave and come another day. Really?!? Place was deserved at 4:30pm on a Sunday, with few employees avoiding eye contact, other than to remind about mask wearing. Which is fine, alas, adult employees wear masks around the chin. What's the point? Onto ski equipment shopping experience. One may attempt to shop for ski's if you find the way into the basement. The rental counter was open, with 3 employees and 1 customer. But equipment for-sale section was roped off and inaccessible. We asked about buying new ski's, and were told to come "some other day" because the shop is "low on staff". Can one of the 3 guys take a moment to help? The shrugged and walked away. We left, with no intension of ever returning. Went to Totem Pole (great shop down the road) and bought ski's from them that very...

AVOID AT ALL COST. I’m in shock as I write this minutes after what I assume to be a owner/employee of sports odyssey walk me and my father to the door screaming at us to and I quote “GO SUCK A FAT ONE”. I simply went in to see if they had a Burton snowboard and would be willing to price adjust based off the prices online. After he realized his Burton snowboard was $400 more than the exact board online. He said we couldn’t make a deal which is perfectly fine. EXCEPT when we are walking up the stairs he starts swearing and becoming aggressive that’s we “came in the store with attitude “ as we walk out shocked that this employee is yelling at us he exclaims to the world for us to go suck one. They will never see me or my friends faces in there every again and I urge you to take your money elsewhere to people who respect their customers and offer...

This place has bad reviews for a reason. These people are as rude as they come and will not get my business. After stopping by another ski shop that was sold out of rentals I called Sports Odyssey and asked if they had availability for a 2 day ski rental and he immediately laughed at me and said “that’s like calling McDonald’s and asking if they have cheeseburgers” and I said back well actually another place in town is sold out so it’s not that crazy of a question. He then angrily said “well shame on you then for not coming here first because we’re the largest ski shop in the country” LOL at him for thinking that. Take your business to Northern Ski, Boot Pro, or Totem Pole where the people are much nicer and actually treat visitors who give them business...