ALDI — Local services in Macon

To review the store, I love it. I will continue to shop here. The quality of food and other products is usually pretty good. The prices used to be better, but even Aldi, I guess, isn’t inmune to inflation. Right now, it’s trendy to shop Aldi. Hopefully the trend dies down some, because the demand is a bit much on the store staff. They can barely stock the shelves fast enough, and shoppers are leaving the isles disheveled. Maybe they should look into hiring more staff to compensate, as inflation is real and Aldi is affordable. With that said, I’ve never met an Aldi cashier or worker at this location that I didn’t like. They are always pleasant and welcoming. The current manager might be one of the best. He’s always on the store floor, pitching in by ringing up customers or stocking the isles. He always seems cool, calm and collected and he talks to the cashiers with respect and seems to have a good rapport. He even talks to us shoppers. This just adds to my love of shopping in this Aldi, good people and this store has always been synonymous.

This may sound like a rant, but it’s worth noting. I’ve shopped this Aldi for YEARS. As a loyal customer, I’m sure I’m not alone in saying how these new customers are, I’m sure, great for the business but annoying for us who have shopped and enjoyed the peace and experience of going to Aldi. They all boast about the prices, while coming in and buying up everything, overcrowding isles, making messes and complaining about the lines. Yes, there is only ever one cashier, that is the service model Aldi has used since I’ve shopped here. Cashiers are also stocking the store when there isn’t a line. When the line gets long, they respond and open a second one. While I’ve always questioned if this model didn’t exploit the workers, I figure it’s a trade off of some responsibility since workers do not bag the actual groceries nor are they chasing after carts in the parking lot. So there is a level of simplicity that you do not get at any other store. I appreciate that. Instead of sharing that gratitude and admiring the work ethic Aldi requires, I’ve recently witnessed a couple new customers speak rudely to the hardworking cashiers or have entitled attitudes because the lines are too long. They never understand that shopping at Aldi is an experience in itself, or at least it used to be. What’s more is that these new shoppers are the same ones who complain about the “violence” on “that” side of town and villainize West Macon, yet...

This location is near my job so I thought I’d stop by after work since I work graveyard. Upon entering I notice an employee sitting down in a chair ringing people up (mind you it is only one line open and I learn later that the man is the manager). Ok cool, fast forward to me being done with my shopping and I head to the line to get rung up and he has the most nastiest and rudest disposition with me to the point to where he did not make eye contact throughout our entire interaction. I even thanked him tirelessly for providing me with a quarter to retrieve a cart! Anyways, I put my items on the belt and when I got to the cashier station (next to him) he proceeds to rapidly scan and THROW my items in the cart. Upon me actually purchasing the items, the cashier (manager) grabbed the cart with my belongings, as if he was ready for me to leave and swerved it. This entire encounter was not reminiscent of a professional on a job let alone a manager on duty. I instantly grabbed my cart and repositioned it in the way it originally was until I was done paying for the items. I thought that was beyond abnormal and surreal to experience from an Aldi’s manager. From what the security (Simon) on site said, he apologized for the manager’s behavior but it is not his job to reassure me. From what the security guard stated to me the manager’s name is John and he is a Caucasian guy with long hair. John if you see this, please gain better customer service skills as you are in a pertinent position that requires you to be humane and professional to ALL customers of this store as your actions did not display the company’s values or a person of morals and...

I had a really bad experience my first time here. I've been to aldis in Charleston and they don't make you put quarters in the cart which isn't an issue but I did find it odd. My issue was the employees. After I finished checking out, the employee sitting in his chair completely ignored me while I tried to reach over the cart to put my groceries in my bag while I had my baby on my chest. He knew it was taking me a while but just ignored me and talked to his coworker who was also standing there saying nothing except complimenting my child instead of offering to help me. I felt really disgruntled about the whole situation and although it isn't their duty to help, it still isn't the type of place I would want to return because of that incident. I forgot to mention, the food I got, the cashier threw into the cart and I later found the salmon I bought actually broke and I've had salmon juice all over my grocery bag and car ever since. Reading the other reviews, I'm amazed the people there haven't been fired and something hasnt been done. Shame on this location truly, take pride...