Bass Pro Shops — Local services in Macon

This is a buyer beware review . This is also a first world problem related issue and there are much more pressing disparities in the world. I presented to the Macon location last week to obtain more information about the previous 2024 Bass Tracker Classic XL for $16,295.00 deal that Bass pro was advertising. I met with 2 sales associates who seemed less than interested to discuss details with me and ended up speaking with "G". I communicated that I was interested in purchasing the boat and could pay cash but wanted info on finance options. Purchase agreement was completed and $500.00 was paid. I was told I would receive a call from the finance organization and a call from the Sales official "K" about final details. The lender called and communicated that I was going to receive a 2023 model boat. I found this odd and simply thought this was a mistake in communication on the part of the lender as the year had recently changed, but I had agreed to a 2024 model. The terms/payment were favorable. I agreed to the lending terms over paying cash. I got a call from "K" and scheduled my pickup date for 1/13/2024 at 10am. I arrived on time with my family to pickup the new boat. I encountered "K" in the marine department and she was not able to maintain eye contact. She looked as though she was not equipped to provide bad news. She communicated that the boat they had selected to give me was found to have "multiple problems". "It is not working like it should". She stated that they were working on the problems and had ultimately decided to pull a different boat from their storage but this would require a total overhaul of lending terms, monthly payment, and other details that I needed to discuss with her manager. I said, "K", when I spoke with the lender they stated I was going to receive a 2023 model boat and I had originally agreed to buy a 2024 model boat. "K" stated, "well that was part of the problem also". She wanted to know how I felt about that situation. I said, "K" how would you feel about that situation? She looked down and said I needed to speak with her manager. I walked over with family in tow feeling sick to my stomach to speak with manager "M". "M" apologized for the delay and said they had been working all morning to get my boat situation all fixed. "M" said he wanted to speak with me about the situation before printing all of the paperwork. "M" said they had pulled a 2023 model and it was mechanically dysfunctional and they were not able to figure out mechanically what was happening with the boat and that they went ahead and pulled a 2024 model from their storage area. He reported that because of the boat year change and timing of document submission my interest rate had gone up as well as my monthly payment amount. "M" then proceeds to say, "Well at least you are going to get a newer boat." "M" says, "your interest rate did not go up that much". "M" says, "the monthly payment only went up xyz..". I look at "M" and say "M", I never agreed to a 2023 model boat. I technically would be getting the boat year that I originally agreed to purchase a week ago which was a 2024. The fact that you are trying to manipulate me into being ok with this situation by underplaying the unfavorable change in lender terms and stating I would be getting a newer model year (the model year I originally agreed to purchase to begin with) is grimy, misleading, and predatory. Also, if the appropriate boat year and documentation had been pulled to begin with at the appropriate time (given the economic fluctuations) my interest rate could be lower and my monthly payment could be lower or the same. "M" said it was not their fault and an honest mistake had been made. "M" said he has not in control over the lender. I told "M" that this situation has nothing to do with the lender. "M" said at least I would be getting a year newer boat and that he had no authority to do anything to improve the situation. At this point proceeding with purchase would further encourage this behavior and I requested a refund of my deposit...

I typically am a big fan of Bass Pro but this experience wasn’t one of my best. I don’t live in the Macon area but was told this store was worth a stop if in the area. I will say the store itself is well stocked and neat. The reason the store isn’t getting anything higher than 3 stars is the staff. I know, I know…hard to find good help since Covid. That has nothing to do with this. I am an avid fisherman. I love everything about it. I am a female. I own my own bass boat and equipment. I stopped by Bass Pro and thought I would stock up on some extra reels. I go to the fishing section and start looking around. The employee (man) working that area is walking around and stops to ask a man if he needs help with anything. The man says no. The employee then walks right past me to ask another man if he needs help with anything and this man also says no. Yep, walked right past me with no acknowledgement. I’m small but not invisible. I find the employee in a few minutes and ask if I can have a little help…I ask nicely. He looks a little surprised. He listens while I ask about a particular reel I would like to buy and then says if it isn’t on display we don’t have it and turns to walk away. I then say, hang on please I have another question. He turns back and listens but again said he can’t help me because he’s never heard of a BFS system. I then ask which isle the reels are on and go help myself. He never asked me again if there was anything I needed help with. It’s irrelevant but I spent $238 on a few reels and probably would have spent more if it was available or if I could have found what I was looking for. The employees comment about “most women just let their husbands come pick out their stuff for them” was unnecessary. I’m not going to get on the please treat me equal wagon…I’m not equal in knowledge to some other men or women who fish…I just want to be treated like I’m not invisible. I love stocking up before the season hits so my husband and I can enjoy our trips. Bass Pro there is a big market for us females who love to fish…and hunt. Please help make our shopping the...

The salesman John, who works in the Hunting department seemed knowledgeable about the inventory, however seemed reluctant to share any insight when I inquired about the Ruger 9. The exchange was an ask & answer, standoffish aura that John gave off. He was not friendly and was flatout irritated at times. I tolerated him because I genuinely wanted to make sure I was making the best decisions on the investments made. I was at the Macon store to pick up an item purchased online. Once there, I reviewed other options and decided to buy an additional firearm. He and his manager seemed annoyed that I had decided to buy a second firearm. Apparently the paperwork was too much. Specifically when he called the manager to authorize the purchases, on two separate occasions given that the second weapon was a last minute purchase, she was furious. She even said, “Didn’t I already authorize this?” John informed her that I decided “at the last minute to get a second one.” She literally rolled her eyes at me and then walked off after authorizing the second purchase. They both should embrace additional sales, not turn patrons off from buying because they don’t want to manage the additional paperwork/ authorizations process. I explained to John that I drove a hour to the Macon store due to availability of what I was looking for and decided to get a second item to avoid a second drive in the future. Bottom line, being rude to someone for making you work at work is asinine. The woman was the Group Sales manager and she was extremely unprofessional and unpleasant. I will never buy anything else from there. Despite these two very horrible customer service team members, there was an older gentleman there who helped me select the defense ammunition. I believe his name was Jim. He was very helpful and thoroughly explained the various...