Galco — Local services in Madison Heights

Customer service was terrible. The package even arrived with a candy bar all about their stellar customer service. Wrong part was shipped, not even close to the 3 pack item that was on the pick ticket. It was an emergency part for a down customer so I called. The person answering the phone provided very little assistance and said I would hear back from them. I recieved an email from Brandon asking if I wanted to cancel or have him reorder. I asked for reorder asap. I did not hear back so I asked if it had been shipped and received a reply that is was on backorder. I requested cancelation and refund and got no reply. Messaged again a week later to ask if the credit had been issued and got no response. The refund was issued to my card. This is terrible customer service....

Wow, the repair to our Kohler Pro Cook sink turned out great. Kohler told us there was nothing they could do as they discontinued the pro cook sink. That didn’t help us as we have cutouts in our granite counters for it and the controls. Luckily a Google search on the control electronics turned up Galco and although I was concerned how they could fix just the electronics, they did. It required a new integrated circuit and capacitor. I am not stupid and have considerable experience with electrical circuits but this was way beyond a DIY repair. Thank you so much for repairing our built in pasta cooker!!...

Stumbled across this company on the internet while looking for an electric motor. Unbelievably, after several days of frustrating searches, I located the parts I needed to fix the motor at Galco, as opposed to buying a whole new unit. They saved me nearly $500!!!! Had a short conversation with one of their Tech guys who was extremely helpful in identifying the the correct start capacitor. Parts were shipped promptly, arriving in the same week that I ordered them. Parts were excellent quality and worked as described. Thanks again Galco, you are now our "go to" place for these type of...